MT-Contract Mgmt

Job Description

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

We are inviting applications for the role of Management Trainee, Chargeback

Person is responsible for resolving queries related to chargebacks. Act as point of escalation for the chargebacks which require additional information either from supplier or internal sales teams. Work directly with suppliers and internal sales team to ensure timely and accurate administration of resolving discrepancies. Supervise both supplier compliance with contractual obligations and production trends through analytics and root cause analysis. Provide recommendations to management for operational improvements based on analytical findings. Develop system and departmental subject matter expertise. Uses critical thinking, data analysis, research and contract compliance knowledge to provide outstanding customer service and operational excellence

Responsibilities

- Point of escalation for internal chargebacks team - Own chargeback reconciliation processing with critical issues

- Work with internal sales team for faster and accurate query resolution

- Research supplier issues to determine validity and provide appropriate support

- Manage supplier communication and with focus on speed to answer

- Supplier engagement ownership to include driving positive compliance changes and negotiating settlements

- Extract data from customer systems with ad-hoc or routine reporting for use in providing meaningful information to the department

- Perform reconciliation and analysis of accounting information for suppliers on various topics like price eligibility, aligning to the right contract, item mismatches, updating effective dates for contract implementation etc.

- Perform Data/financial trend analysis

- Responsible for developing, interpreting and implementing financial concepts for financial planning and controls.

- Perform financial analysis to make recommendation to effectively handle reserves

- Provide trend analysis and make operational improvement recommendations.

- Gather, analyze and provide executive summary level data view for upper level management

- Ascertain the right contract pricing information

- Ensure accuracy of the data entered - pricing, effective dates etc.

- Find opportunities and recommend solutions for process and automation improvements.

- Work exception reports daily and utilize reporting to identify possible quality issues.

- Proactively work with suppliers to ensure compliance with agreements, specifically the timeliness and completeness of information. Responsible for highlighting compliance issues.

- Ensure that service level expectations are met or exceeded.

- Utilize systems and software to perform sophisticated research assignments.

Qualifications

Minimum qualifications

- Any Graduate

- Ability to work on multiple ERP and workflow solutions

- Excellent English language skills (verbal and written)

Preferred qualifications

- Prior related business experience in Financial Services, Accounting, Financial, or Wholesale Drug industry.

- Experience should involve contract administration, reconciliations, supervising customer compliance, problem solving, research and analysis.

- Proven ability to identify gaps in business operations and offer potential solutions. Proven track record in successfully maintaining key accounts, as well as research and analysis capabilities

- Exposure to S4 Hanna ERP

Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

---