ServiceNow Developer

1 week ago

Bengaluru, India Tata Consultancy Services Full time

Job Description: Job Role : ServiceNow Developer Required Skills : ServiceNow , CSM Modules, JavaScript Location : PAN INDIA Experience: 5+ Years Desired Competencies (Technical/Behavioral Competency) Must-Have Technical Competency - Experience supporting Customer Service organizations (3+ years) - Develops UI forms, fields, notifications, and workflows - Maintains JavaScript server/client code - Builds reports, gauges, and home pages - Maintains service level agreement (SLA) data and monitors SLA workflows - Creates new service catalog requests and items with variables - Creates, monitors, modifies, and publishes workflows with approvals - Searches, populates, and customizes the CSM knowledge base(s) - Creates access control rules - Knowledge of ServiceNow applications and interrelationships - Experience with implementing ServiceNow processes and functions - Experience with Service Management and related tools-Familiarity with web applications, networks, protocols, and email (SMTP, POP3). - Integration experience with CRM and ERP systems - Web Services integration experience - Certified System Administrator [CSA] - ServiceNow CSM Fundamentals Behavioral competency - Effective communication skills with both non-technical and technical audiences (verbal and written) - Excellent Interpersonal skills to work with the project team members collaboratively - Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives) Good-to-Have - ITIL V3/V4 foundation certification - ServiceNow Certified Implementation Specialist in CSM. - Service Certified Application developer [CAD] certification

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