Specialist Software Engineer

At NICE we don t limit our challenges We challenge our limits Always We re ambitious We re game changers And we play to win We set the highest standards and execute beyond them And if you re like us we can offer you the ultimate career opportunity that will light a fire within you So what s the role all aboutThe NICE CXone CCaaS Platform API team is responsible for the public API Gateway of the CXone cloud-based CCaaS platform handling more than a billion API calls per day The core of this public interface is the Kong open-source microservice API gateway which is extended via Lua-based plugins to provide access to the entire family of CXone public APIs Our services run in Docker containers hosted in AWS and our team is responsible for defining and maintaining our Docker containers our AWS infrastructure and our test and deployment pipelines written in Jenkins Involves use of networking concepts so much as to understanding infrastructure concepts to help design and implement solutions for distributed micro-servicesThe Platform API team also provides API governance support for the entire CXone development organization We provide Swagger-based API management tools which include pipeline-based standards enforcement and we consult with teams on how to make our APIs consistent throughout the organization How will you make an impact Coordinate with Architecture and Network Engineering to understand and develop platform architecture Develop a Dockerized api-proxy solution built on the Kong API Gateway written with and using Lua best practices Work with CloudFormation templates to extend and refine our AWS infrastructure Including but not limited to Utilizing auto-scaling with Docker containers running on EC2 Develop and manage the entire AWS stack and all its components RDS Elastic ache etc Understand and define performance level needs for the platform Design implement execute and report performance testing results Define Cloudwatch logs alarms troubleshoot them and fix issues in a defined release cadence Integrating with third party products integrating with Cloudwatch Manage IAM permissions and work with DevOps to maintain least privilege Coordinate with other teams to provide API contract guidance and implement routing for their microservices Develop and refine Jenkins CI CD pipelines to deploy code run acceptance tests and monitor environment health Effectively collaborate with cross geo team Dev team working out of India-Pune and USA-Salt Lake City and willing to stretch at times Effectively collaborate with TS TAM NOC to address queries and concerns Have you got what it takes Bachelor s degree in computer science Business Information Systems or related field or equivalent work experience is required 8 years experience in software development Experience in one or more of the following software languages Lua Kong Golang Experience designing developing deploying and supporting RESTful APIs Experience with developing services clients and multi-threaded software Experience developing with SQL Server or equivalent Working knowledge of unit testing and test automation Working knowledge of user stories and use cases Working knowledge of object-oriented software design and design patterns Comfortable working in a fast-paced environment Bonus Experience Experience with AWS technologies VPN Route53-DNS VPC ALB Multi-region Multi-Area AWS Developer AWS Arch Certifications nginx experience could be good to or any sort of reverse proxy type stuff Microservice architecture knowhow Familiarity with Swagger Familiarity with authentication methods Experience s as a technical or team lead or equivalent experience Experience with telecommunications telephony Experience with call centers Experience working in a CI CD Environment Experience with Jira Experience with automation testing tools Experience with knowledge of agile development processes What s in it for youJoin an ever-growing market disrupting global company where the teams - comprised of the best of the best - work in a fast-paced collaborative and creative environment As the market leader every day at NICE is a chance to learn and grow and there are endless internal career opportunities across multiple roles disciplines domains and locations If you are passionate innovative and excited to constantly raise the bar you may just be our next NICEr Enjoy NICE-FLEX At NICE we work according to the NICE-FLEX hybrid model which enables maximum flexibility 2 days working from the office and 3 days of remote work each week Naturally office days focus on face-to-face meetings where teamwork and collaborative thinking generate innovation new ideas and a vibrant interactive atmosphere Requisition ID 5164 Reporting into Tech Manager Engineering CX Role Type Individual ContributorAbout NICENICE Ltd NASDAQ NICE software products are used by 25 000 global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiences fight financial crime and ensure public safety Every day NICE software manages more than 120 million customer interactions and monitors 3 billion financial transactions Known as an innovation powerhouse that excels in AI cloud and digital NICE is consistently recognized as the market leader in its domains with over 8 500 employees across 30 countries NICE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law