Director, IT Operations

4 weeks ago

Pune, India Microstrategy Full time

Job Description The Role: We are looking for a dynamic, hands-on Director of IT Operations to lead our global infrastructure and support operations from our India hub. This role is critical to ensuring the stability, scalability, and security of Strategy s enterprise IT systems. You will shape and drive our infrastructure strategy, lead a talented international team, and partner with business and technology stakeholders across regions to deliver robust, secure, and cost-effective IT solutions. Your Focus: - Lead a high-performing global team of engineers and subject matter experts across infrastructure, network, systems, and storage. - Inspire, hire, mentor, and develop a diverse, world-class IT team. - Drive strategic IT infrastructure initiatives and ensure alignment with business objectives and evolving technologies. - Establish and track KPIs to measure team performance, system uptime, and customer satisfaction. - Oversee operations for data centers, cloud environments, network infrastructure, storage, virtualization, backups, and disaster recovery. - Ensure high availability, performance, and security of all corporate IT systems. - Manage Active Directory, Microsoft 365, server management, and system patching (SCCM). - Implement and maintain secure configurations for hardware, software, and network services. - Define and enforce IT operational standards, documentation, runbooks, and SLAs. - Plan and coordinate maintenance windows, change controls, upgrades, and incident response. - Own asset lifecycle management, inventory controls, and procurement recommendations. - Manage on-call rotations and ensure 24/7 global support readiness. - Partner closely with internal application teams, Security, and Engineering to align infrastructure with evolving needs. - Lead vendor relationship management, contract renewals, and performance reviews. - Evaluate cloud provider services and ensure optimal utilization and cost efficiency. - Ensure adherence to IT policies, regulatory standards, and internal controls. - Support internal/external audits and compliance initiatives (e.g., ISO 27001, SOC2). - Own infrastructure-related evidence collection and documentation for certifications. Core Attributes: Motivation. Passion. Integrity. Innovation. Collaboration. Customer Focus. Experience & Skills: - Bachelor s degree in Computer Science, Engineering, or related field. - 7+ years in IT infrastructure operations, including 5+ years in a management or leadership role. - Experience running a 24/7 enterprise-grade infrastructure across multiple regions. - Proven success in disaster recovery planning, testing, and execution. - Project management expertise delivering complex cross-functional IT initiatives. - Advanced knowledge of enterprise network architectures (Cisco, Aruba, Nexus). - Strong experience with firewalls/VPNs (Palo Alto, Cisco, Juniper), and load balancers (F5, Citrix, Meraki). - Deep hands-on experience managing cloud networking components across major hyperscalers (AWS, Azure, GCP), including VPC/VNET peering, site-to-site VPNs, transit gateways, and Direct Connect/ExpressRoute configurations. - Expertise in Microsoft technologies (AD, O365, SCCM), virtualization, and endpoint security. - Excellent written and verbal communication skills. - Ability to navigate complex global organizations and influence stakeholders at all levels. - Strong analytical mindset with a bias for action and continuous improvement.

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