DC Operations

6 days ago

Navi Mumbai Mumbai, India Sify Full time

Job Description - To Lead and Manage DC facilities, operations & maintain 100% uptime. - To lead team of shift engineers on day-to-day basis - Risk management and mitigation, corrective and preventative maintenance of critical infrastructure ensuring infrastructure is Up and Running 24x7 - Infrastructure related state of art tech / practices that creates competitive differentiators - DC related Asset and inventory management, security incident management - Create and maintain metrics on all aspects of our DC and utilizing those metrics to drive positive changes. - Establish performance benchmarks, conduct analysis, and identify improvement areas and respond to contingency situations - Assisting in implementing service methodologies including incident management, problem management, change management, capacity management and reporting. - Review AMC & SLA Compliance, improving the operational procedures to ensure quality service delivery and customer SLAs. - Procurement for DC Operations related materials and budget management for the assigned locations - Adopting predictive maintenance practice, Automation in datacentre operation and adherence to datacentre process management. - Lead first level of escalation point for all customers - Customer communications in leading Weekly, monthly review calls and tracking all related points - Primary level design validation and providing correct technical inputs - Coordination with multiple partners for FAT, SAT, IST tests - Implementation of best practices in data center operations - Shutdown activity planning with precise MOP, EOP, roll back planning etc - Leading team of FMS contract for all services - Validation of monthly consumption reports, billing for customers - Working knowledge on service now software for Ticket handling, problem & incident management - Able to face internal/external audits for site including (but not limited to) ISO50001, ISO20000/ISO 27000, PCI DSS, SOC, OHSAS, availability and reliability audits

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