Villa Manager

3 weeks ago

Panaji, India Mid-Day Full time

We are hiring a Villa Experience Female Manager for V Escapes in North Goa handling 2 properties. Person will be reporting into V Escapes head based out of North Goa. Should be presentable and well spoken in English and Hind (Konkani would be an added advantage) . Should have her own accommodation and transportation. Prior experience in hospitality or a similar role would be ideal. Roles & Responsibilities Guest relations - 0% guest escalations - To greet guests with warmth having the highest level of hospitality and professionalism. - Ensuring guests are taken care of as per company standards while providing acceptable solutions for guest complaints/issues adhering to company policies - Encouraging guests to give feedback & reviews online - End to end co-ordination for all guest related requirements Itinerary planning & concierge - Pre-planning the itinerary with guests on WhatsApp groups, noting down their preferences (food, alcohol, activities) and providing suggestions based on the same. - Assisting guests with table bookings, spa/salon appointments, day trip planning, activities within + outside the villa and any such ad hoc requests. - Monitoring itinerary closely making sure everything is ready as per schedules and being prompt in making adjustments for any last minute changes/cancellations. Revenue generation - Encouraging guests to indulge in a variety of experiences at the properties.. - Business development by doing tie ups with restaurants, spas and other experiences. - Keeping cost and wastage under control. Inventory control - Maintain groceries stock and replenish as per requirement in liaison with chefs + finance. - H/K supplies, villa amenities, guest experience items, miscellaneous stock upkeep and maintenance. - Maintain minimum stock and order as per requirement in liaison with purchase manager + finance. - Keeping cost and wastage under control. Internal coordination - Kitchen monitoring, staffing, ensuring timely food services. - Daily HK checklist to be maintained along with quality & hygiene checks done. - Assigning driver duties as per guest requirements, making sure cars are kept clean and ready. - Grooming checks to be done for all the staff (drivers, H/K, kitchen) making sure they are following the highest level of personal hygiene. - Maintain low attrition within the contractual staff. Upkeep of the villa - Daily checks to ensure proper and efficient working of the property and its amenities. - Coordination with vendors for repairs & maintenance at the villa. - Keeping a track of AMC, yearly subscriptions, servicing etc ensuring timely renewals. - Supervising the work & checking to ensure proper solution is provided. - Highlight urgent/long duration work to management & schedule repairs as per booking schedule

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