Bussiness Analyst

Company OverviewRevolution Software Services Pvt Ltd is a renowned web-based company headquartered in the beautiful city of Jaipur Rajasthan Established in 2009 after a decade of prior experience Revolution Soft offers high-quality and reliable software solutions and services in areas such as IT consulting offshore web development mobile application development and business applications including e-commerce and e-learning With a team of dedicated professionals the company provides expertise in numerous IT domains and has developed over 75 apps earning a reputation as a leader in mobile app development Job OverviewThe Customer Relationship Management CRM role at Revolution Software Services Pvt Ltd is a full-time position based in Jaipur This position is ideal for freshers with 0 to 1 year of work experience The CRM role involves managing customer relationships addressing customer inquiries and ensuring customer satisfaction through effective communication and problem-solving Qualifications and SkillsQualification BCA MCA B TECH MBA Problem-Solving Mandatory skill Ability to identify and resolve customer issues efficiently Sales Skills Mandatory skill Understanding sales processes to facilitate customer interactions and boost sales Customer Service Mandatory skill Excellent customer service skills to ensure customer satisfaction and loyalty Communication Skills Strong verbal and written communication skills to interact effectively with customers Interpersonal Skills Ability to build and maintain positive relationships with customers and team members Analytical Skills Aptitude for analyzing customer data to improve service and satisfaction Attention to Detail Keen attention to detail to ensure accuracy in customer interactions and data handling Adaptability Flexibility to adjust to changing customer needs and company processes Roles and Responsibilities Building and maintaining profitable relationships with key customers Overseeing the relationship with customers handled by your team Resolving customer complaints quickly and efficiently Keeping customers updated on the latest products in order to increase sales Meeting with managers in the organization to plan strategically Expanding the customer base by upselling and cross-selling Understanding key customer individual needs and addressing these Conducting business reviews using CRM programs Knowing your competition and strategizing accordingly