Facilities - Lead / Am - Mumbai

Job Category Administrative Support Position Title Lead Assistant Manager Location Mumbai Reports To Facilities Manager Head of Facilities Work Schedule Rotational Position Overview We are seeking a Facilities Coordinator with a strong electrical or technical background combined with experience managing soft services EHS and facility operations This role will be responsible for overseeing all day-to-day facilities activities at our Mumbai office which has extensive electro-mechanical infrastructure including electrical panels UPS HVAC systems and fire safety equipment The ideal candidate will balance hands-on technical management with coordination of housekeeping pantry services vendor management and compliance processes while ensuring alignment with global facilities standards Key Responsibilities 1 Facilities Operations Services Coordination Manage end-to-end facilities operations covering o Technical Services Electrical systems HT LT panels UPS DG sets power distribution and lighting HVAC systems chillers AHUs FCUs VRV VRF systems Fire Safety systems fire alarms suppression systems access control CCTV BMS Conduct regular inspections of electrical rooms and technical areas ensuring uptime and compliance Coordinate preventive and corrective maintenance schedules using task management platforms Act as the first point of contact for employee service requests and facilities-related queries Manage workspace allocation and meeting room bookings using facility management systems platforms o Soft Services housekeeping pantry mailroom front office reception visitor management o EHS Compliance implement and monitor workplace safety standards fire drills first-aid readiness and incident reporting 2 Workflow Management Coordinate and prioritize all facility-related tasks using workflow management tools e g Asana Trello ServiceNow or company-specific platforms Monitor service requests preventive maintenance activities and project progress ensuring service-level agreements SLAs are met Provide regular updates to internal stakeholders and the Global Facilities team Implement and maintain tracking systems for work orders service requests vendor tasks and project workflows 3 Vendor Contractor Coordination Coordinate with service vendors for electrical HVAC soft services and general maintenance Review safety procedures work permits and vendor risk assessments before job execution Conduct vendor performance reviews and monitor service quality Ensure timely processing of vendor invoices and AMC renewals 4 Documentation Reporting Maintain accurate records for o Electrical assets and service logs o Compliance certificates and statutory documentation o AMC contracts facility reports and workflow tracking logs Prepare regular reports on service metrics uptime project progress and compliance for leadership and global reporting requirements 5 Process Improvement Compliance Identify process improvement opportunities across technical services soft services and workflows Assist in developing reviewing and updating Standard Operating Procedures SOPs Support energy management and sustainability initiatives where applicable Ensure compliance with local statutory regulations and global safety standards Required Skills and Competencies Strong understanding of building electrical systems HVAC operations and fire safety systems Proven experience in managing both technical services and soft services within corporate office environments Familiarity with task workflow management platforms and facility management systems Proficient in Microsoft Office Suite Excel PowerPoint Outlook Strong communication skills for internal coordination vendor management and global team engagement Ability to handle multiple priorities troubleshoot issues and maintain service continuity Qualifications Degree or Diploma in Electrical or Facilities Management Minimum 8-10 years of experience in facilities management Exposure and understanding of facilities operations workplace management or a related field preferably in a multi-site operation Technical Knowledge Understanding of building maintenance health safety regulations and office operations Problem-Solving Ability to troubleshoot facility-related issues and provide practical solutions Communication Strong verbal and written communication skills with experience in liaising with remote teams Technology Proficiency Comfortable using facilities management software and remote collaboration tools e g Microsoft Teams ServiceNow FM Systems Project Coordination Ability to manage small-scale office projects relocations and upgrades Languages Fluency in English additional languages are a plus About Us CSC is a global business legal and financial services company based in Wilmington Delaware USA providing knowledge-based solutions to clients worldwide We have offices and capabilities in over 140 jurisdictions in the Americas Europe Asia Pacific and the Middle East and more than 8 000 colleagues We are the business behind business Visit our careers site to learn more about CSC and our commitment to our clients communities and each other CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued CSC colleagues have global career opportunities and excellent benefits including annual success-sharing bonuses or commission plans based on individual performance To learn more visit We offer a range of support to colleagues with disabilities ensuring people have the necessary resources to thrive in their roles We encourage candidates to work closely with our talent acquisition partners to convey their specific needs Our commitment to accessibility reflects our broader dedication to diversity and belonging CSC only accepts resumes from employment agencies that are part of our approved supplier program Resumes submitted from other agencies either to talent acquisition our hiring leaders employees or through any other mechanism other than our supplier process will not be eligible to claim related fees and the submitted resumes will be considered property of CSC We encourage candidates to apply directly to our website and not through third-party sources Disclaimer The information above describes the general nature and level of work performed by employees in this role It is not intended to describe all duties responsibilities and qualifications About the Team At CSC we don t just keep businesses running-we help them thrive For more than 125 years we ve been the trusted partner for 90 of the Fortune 500 leading financial institutions and businesses worldwide As the global leader in business legal financial and digital brand services across 140 jurisdictions we set industry benchmarks through innovation integrity and excellence Privately held and professionally managed since 1899 CSC is the business behind business delivering knowledge-based solutions from our headquarters in Wilmington Delaware USA to clients across the globe Our success is built on a people-first culture that fosters growth collaboration and agility Recognized as a Top Employer in India we are committed to creating an exceptional workplace where talent flourishes Important notice CSC only accepts resumes from agencies in our approved supplier program Resumes submitted through unauthorized sources-including direct submissions to hiring leaders or employees-will be considered property of CSC with no fees eligible for claims We encourage candidates to apply through our website for a seamless hiring experience Explore opportunities Why work for us At CSC we invest in your growth well-being and success Here s what sets us apart Global legacy Join a powerhouse shaping industries worldwide Career growth and mobility Access internal promotions leadership programs and skill-building opportunities to accelerate your career Recognition and rewards Enjoy performance-based bonuses and employee recognition programs Work-life balance Benefit from hybrid work models and state-of-the-art collaborative spaces Continuous learning Gain tuition reimbursement professional certifications and expert-led development programs in leadership technical skills and more Inclusive culture Be part of a workplace where diversity equity and belonging fuel innovation and success Community impact Make a difference through CSC Gives Back including our partnership with Kiva to empower underserved communities through microloans Join CSC and shape the future in a dynamic global environment where your contributions drive success Disclaimer This job description serves as a general guideline and may evolve based on business needs