Delivery Lead

3 weeks ago

Chennai, Tamil Nadu, India Bahwan Cybertek Group Full time
Delivery Lead - BFSI (Banking, Financial Services), Regulatory Technology (RegTech)

Position: Delivery Lead
Location: Chennai/Bangalore
Domain: BFSI (Banking, Financial Services), Regulatory Technology (RegTech)

Key Responsibilities:

- Project Delivery Management:

- Lead and manage the planning and execution of multiple projects, ensuring timelines, deliverables, and quality standards are met.
- Develop and implement processes and procedures to ensure efficient and effective project delivery.

- Risk Management:

- Identify potential operational and delivery risks and develop mitigation strategies to ensure smooth project execution and service levels are maintained.

- Governance and Strategy Implementation:

- Contribute to the development of systems, processes, and procedures for governance initiatives.
- Communicate the outcomes to ensure the adoption of new policies, processes, and systems across the business unit.

- Reporting and Documentation:

- Prepare briefings, submissions, and presentations to support project/program delivery.
- Develop business cases and provide routine and ad hoc reports on operational performance, identifying trends, forecasts, and risks requiring management intervention.

- Stakeholder Management:

- Cultivate and maintain relationships with key decision-makers and stakeholders within the banking sector.
- Collaborate with cross-functional teams to ensure seamless delivery of solutions to clients.

- Client Relationship Management:

- Maintain positive relationships with clients, ensuring their needs are met and providing regular updates on service delivery.
- Address client inquiries and concerns promptly, ensuring high levels of client satisfaction.

- Service Delivery Coordination:

- Coordinate the efforts of different teams to ensure that services are delivered in a timely and efficient manner.
- Track and monitor service performance, identify areas for improvement, and implement necessary changes.

- Compliance with Service Level Agreements (SLA):

- Ensure that all SLAs are met and services provided meet required quality standards.
- Ensure onsite engineers maintain SLAs.

- Budget and Resource Management:

- Manage project budgets, ensuring effective resource allocation and keeping costs within budget.

- Team Management:

- Build, maintain, and lead high-performing teams while fostering a positive and collaborative work environment.

- Account Management:

- Monitor and report the performance of key accounts regularly.
- Responsible for achieving and maintaining high Customer Satisfaction (CSAT) scores.

- Vendor and Procurement Management:

- Manage third-party vendor and procurement cycles, ensuring vendors supply quality deliverables regularly.
- Address any discrepancies in vendor performance.

- Business Development and Product Knowledge:

- Identify and cultivate business opportunities from existing customers.
- Maintain a deep understanding of BCT Digital's RegTech products and their competitive positioning in the market.

Qualifications:

- Education:

- Bachelor's degree in Engineering or MCA.

- Experience:

- 12-15 years of experience in project delivery with a proven track record of achieving and exceeding project delivery goals.

- Skills:

- Excellent communication, negotiation, and presentation skills.
- Strong ability to manage multiple projects and stakeholders effectively.

- Additional Requirements:

- Willingness to travel as required.

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