Digital Repair Specialist

17 hours ago

Shimla Dharamsala Kullu Manali, India Reliance Jio Infocomm Ltd Full time

Job Description

- Shortlist, onboard, and certify Partners and Technicians to maintain a skilled workforce.
- Ensure resource availability and manage upgrades or terminations as required.
- Conduct initial training, reskilling, upskilling, and periodic refresher programs for technicians and partners.
- Deliver hands-on field training through On-the-Job Trainings (OJTs).
- Track key performance indicators (KPIs) and performance metrics of partners and technicians.
- Take corrective actions based on performance evaluations and assessment outcomes.
- Guide and support timely issue resolution within defined TAT to ensure customer satisfaction.
- Conduct audits, perform inventory reconciliation, and inspect FTTx devices.
- Manage walk-in customer interactions, including device repairs, swaps, CRM updates, and software upgrades.
- Train and support extended service points for broader service reach.
- Travel to assigned touchpoints based on operational requirements.
- Handle complaint management, conduct out-calling, and coach Jio Associates as needed.

Education Required

- ITI or Diploma, preferably in Electronics & Communication (ECE), Telecommunication, IT, or Computer Science (CS).

Experience Required

- 1.5 to 4 years of relevant experience.

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