Field Service Engineer

Our solutions are a key part of most industries - electronics medical research renewable energy food production infrastructure and many more Working with us means working with the latest technologies and groundbreaking sustainable innovations Join us on our journey for a better tomorrow The aim of the Senior Service Engineer is to provide with service and technical support to the assigned customers Develop and maintain regular contacts with customers for long time agreement at all levels Implement the service plan to increase the customer satisfaction and to create Best Customer Experience In this role your responsibilities are To look into the day-to-day functions of the service related jobs and resolve day-to-day issues in the specified Customer Execute the service plan effectively by maintaining a close co-ordination with the Service Team leader To provide service to customers discuss with them make route cause analysis and give presentations to customer to improve life cycle of the Product Resolve issues at the specified customer and also be carry out day to day functions of service related job Handle Customer Complaint Warranty Goodwill Others and ensure proper logging into QCM data base Ensure and meet the target response time Provide customer training for better up time of the productCo-ordinate with service sales team for proper execution of service plan Guide Assist service technicians to perform duties effectively Mange the key accounts directly and ensures customer satisfaction Arrange for customer presentations to improve product life cycle Co-ordinate with Project team for installation of machines allocated to service Analyze the problems and inform to team leader accordingly Ensure Safety Health and Environment compliance at on site workshop Find out the red-flags and analyze the root cause for failures Provide support to the aftermarket sales team in lead generations for AMCs and Spare parts To handle and administer various different techniques of service processes with regard to IMS On site knowledge of Handheld Fixture spindle pneumatic software product QAT tools and accessories Experience Experience in networking and communicationsExperience in PLC handlingEducation B E ECE EEE - 3 to 4 years experience in Maintenance or Assembly Tools ServiceGood Communication skills in Local and English language Personality Personality requirementsWe are looking for a Topflight candidate who is Collaborative You promote proactive relationships with customers as well as your internal stakeholders You take benefits from the perspectives of team members and share your experience to understand and identify customers current and future needs to ensure that our business meet those demands Open-minded You are a clear thinker with mature judgment a prerequisite for this high pressure assignment You are passionate about finding ways to reach out to your customer and are comfortable to learn at all platforms You are willing to adjust and excel under any new situations promoting agility within the organisation Resourceful You possess structured knowledge of Product Market Customers and competitors activities You entail fantastic analytical skills and strive to present the best solution You take basis from present and build strategy to demonstrate the value customer is looking for Entrepreneurial You are confident to test new ideas and demonstrate practical solutions in order to proliferate and thus lead our business forward You have good problem solving skills and find innovative solutions that builds a stronger customer relationship Your actions target long term growth and you strive for excellence in term Diverse by nature and inclusive by choice Bright ideas come from all of us The more unique perspectives we embrace the more innovative we are Together we build a culture where difference is valued and we share a deep sense of purpose and belonging