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Collections Manager
4 weeks ago
Job Description SECTION II: ROLE SUMMARY The incumbent is required to manage the collections ( 30+, 90+ NCL, Recoveries) as per business standards. He/ She are to drive Productivity and Performance & Manage/ Reduce Expense. The incumbent needs to ensure process design and governance to mitigate risks from outsourcing, information security- reputational risk / operational risk / credit risk / information security risk. Further this role should provide insights to Credit Risk / Credit Policy to ensure Credit Quality. SECTION III: KEY RESPONSIBILITIES/ ACCOUNTABILITIES Core Responsibilities Ensure adequate collections infrastructure at all times. Management of Flow/ loss rates as per collection plan- 30+, 90+, NCL, NPA, Provisions. Ensure productivity and Performance metrics set by business are met and improved upon. Expense reduction by improvement in productivity and performance. Operational risk/ credit risk/ market risk/ information security risk governance. Credit Quality/ Feedback to Credit Policy. Digitization and productivity enhancement. People Management Or Self-Management Responsibilities Management of Flow/ loss rates as per collection plan- 30+, 90+, NCL, NPA, Provisions. Ensure productivity and Performance metrics set by business are met and improved upon. Expense reduction by improvement in productivity and performance. Credit Quality/ Feedback to Credit Policy. Digitization and productivity enhancement. Risk And Internal Control Responsibilities Operational risk/ credit risk/ market risk/ information security risk governance. Timely reviews & Audits to manage the same. SECTION V: KNOWLEDGE & EXPERIENCE KNOWLEDGE
