Manager - Operations

About Toll Group At Toll we do more than just logistics - we move the businesses that move the world Our 16 000 team members can help solve any logistics transport or supply chain challenge - big or small We have been supporting our customers for more than 130 years Today we support more than 20 000 customers worldwide with 500 sites in 27 markets and a forwarding network spanning 150 countries We are proudly part of Japan Post About Toll Asia Logistics Grow your career with Global Logistics as we expand our operations across Asia With a passion for progress we re playing our part in a vital industry that keeps global communities doing moving and growing We re driven to be the best logistics partner for our customers Our positivity and teamwork is recognised when we go above and beyond to share our knowledge improve how we work and solve complex problems While every day brings a different challenge we adapt with the autonomy to make fast decisions Experience a caring and collaborative culture where there is respect for our diverse backgrounds skills ideas and flexibility for our wellbeing Progress your career through training on-the-job learning and mobility all in a safe stable and secure working environment The opportunity Lead direct and manage a logistics and Embellishment operation to ensure that the staff executes on delivering consistent high-quality level service and customer satisfaction and achieves a profitable cost-efficient operations in compliance with company policies and procedures ISO standards GDP compliance and other regulatory guidelines Maximize profitability through superior customer service effective and prompt communications and follow-up on all pending customer matters Manage periodic Monthly Management reviews for each client Adherence to customer s SOP - Ensure that the SOPs are being followed and adhered to by warehouse Ensure SLA are met and actions to be taken to ensure all KPIs are met as agreed Safely and Quality Assurance - Ensure safe working practices and environment within the shift Participate in Toll Customer quality compliance and initiatives e g ISO accreditation GxP Standards Utilize effective communication or negotiation skills employing diplomacy and sensitivity to resolve critical or escalated issues affecting the customer staff or senior management Maintain performance statistics and ensure accurate record keeping of all operational documents Plan and monitor daily staffing schedules and adjust accordingly to ensure adequate staffing levels that support operational demands and business objectives Prepare and analyze management and financial reports budgets expense reports and forecasts for department Ensure safety methods practices and programs are implemented and maintained Maintain a clean professional and safe working environment by inspecting and scheduling maintenance and ensuring that all office and warehouse equipment is properly accounted for and in safe working condition Utilize superior communications skills to motivate staff and develop effective working relationships with peers executives and clients Train and certify new employees on all performance standards What moves you At Toll you can help play a vital role in delivering what matters From food fuel medicine and rescue services we keep businesses and communities thriving Every day brings change We see that as an opportunity To be curious To ask the right questions And build meaningful connections Because finding new ways to solve problems is what we do With a bold vision to expand our global reach our 16 000 people bring a passion for progress We collaborate in friendly caring teams supported by approachable leaders who give us the autonomy to quickly make decisions with impact Learn and grow with industry-leading training alongside talented experts Feel empowered to take on diverse challenges and new responsibilities to move you our customers and our world further Are you excited about this role but are concerned you don t meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway We know that some people hesitate to apply for jobs unless they meet every single qualification At Toll we value a diverse inclusive and authentic workplace so if you re interested in this role but your past experience doesn t align perfectly then please talk to us - you may be just the right candidate for this or other roles we have coming up At Toll everyone is welcome including those of all ages ethnicities genders and abilities To find out more about us visit www careers tollgroup com You must be entitled to work in India and be prepared to undertake pre-employment checks including a criminal history check and medical