Senior Site Reliability Engineer

Company Description Miratech helps visionaries change the world We are a global IT services and consulting company that brings together enterprise and start-up innovation Today we support digital transformation for some of the world s largest enterprises By partnering with both large and small players we stay at the leading edge of technology remain nimble even as a global leader and create technology that helps our clients further enhance their business We are a values-driven organization and our culture of Relentless Performance has enabled over 99 of Miratech s engagements to succeed by meeting or exceeding our scope schedule and or budget objectives since our inception in 1989 Miratech has coverage across 5 continents and operates in over 25 countries around the world Miratech retains nearly 1000 full-time professionals and our annual growth rate exceeds 25 Join us in revolutionizing customer experiences with our client a global leader in cloud contact center software As a Senior Site Reliability Engineer you will focus on building and automating monitoring solutions that provide a clear and consistent view of system health You will design dashboards work with observability tools and ensure service owners have the insights they need to troubleshoot and maintain performance across 30 microservices This role emphasizes observability automation and collaboration with cross-functional teams rather than direct code development You will ensure that metrics logs and dashboards provide actionable insights to quickly identify and resolve system issues Responsibilities Build automate and maintain dashboards and monitoring systems across 30 microservices Work with current observability tools New Relic Google Cloud Observer and drive migration to Grafana and Prometheus Automate the collection processing and visualization of logs and metrics to ensure consistent reporting Collaborate with service owner teams to understand requirements and implement effective monitoring solutions Troubleshoot production issues by analyzing dashboards logs and metrics and help identify root causes without code changes Monitor SQL and NoSQL databases and ensure database metrics are integrated into dashboards Ensure observability solutions provide a consistent look and feel enabling quick system issue identification Automate dashboard deployment and configuration using Infrastructure-as-Code Qualifications 5 years of experience as a Site Reliability Engineer DevOps Engineer or similar role Experience with cloud platforms AWS Azure or GCP preferred Strong hands-on experience with Kubernetes and Terraform Experience with Prometheus and Grafana platforms Proficiency in Python and Shell scripting for automation Solid understanding of Linux system internals and system limits Knowledge of load balancing concepts and cloud infrastructure stack fundamentals Experience with SQL and NoSQL databases in production environments Nice to have Experience in building queries for Big Data analysis and integrating them into dashboards Knowledge of incident management frameworks SRE best practices SLIs SLOs and error budgets We offer Culture of Relentless Performance join an unstoppable technology development team with a 99 project success rate and more than 30 year-over-year revenue growth Competitive Pay and Benefits enjoy a comprehensive compensation and benefits package including health insurance language courses and a relocation program Work From Anywhere Culture make the most of the flexibility that comes with remote work Growth Mindset reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities Global Impact collaborate on impactful projects for top global clients and shape the future of industries Welcoming Multicultural Environment be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events Social Sustainability Values join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status under applicable law