Salesforce Systems Administrator

Job Description About Us At SentinelOne, we're redefining cybersecurity by pushing the limits of what's possibleleveraging AI-powered, data-driven innovation to stay ahead of tomorrow's threats. From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We're looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you're excited about solving complex challenges in bold, innovative ways, we'd love to connect with you. What are we looking for SentinelOne is looking for an experienced Salesforce Systems Analyst based in Costa Rica to join our team, as we expand our Salesforce instance and surrounding business system footprint. It is an exciting time at SentinelOne, a rapidly growing and innovative global cybersecurity company What will you do - Salesforce Administration: Oversee daily maintenance of Salesforce.com, managing custom configurations (fields, page layouts, record types, etc.), and assisting in resolving user issues. You'll ensure that the platform is optimized and stable while driving enhancements. - User & Data Management: Manage user profiles, licenses, roles, and permissions to ensure data security and access control across teams. Support teams in creating and optimizing reports, dashboards, and approval processes. - System Integrations: Collaborate closely with IT and other business systems teams to maintain integrations between Salesforce and other platforms like DocuSign, Marketo, Conga, Zendesk, NetSuite, and Legal CLM. - Automation & Process Management: Configure and optimize process automations, workflows, and approval processes to enhance operational efficiency. Ensure that Salesforce usage and limits are monitored, and system backups are performed regularly. - Support & Training: Provide support and training for users across teams to promote user adoption and satisfaction. Ensure proper documentation of system processes and enhancements. - Salesforce Tools: Leverage tools such as Apex Data Loader, Developer Console, Workbench, and DemandTools to manage and troubleshoot data-related tasks and operations. - Salesforce DevOps: Hands-on experience with Salesforce DevOps processes including version control using Git (commits, branches, merges), CI/CD pipelines, and code deployments across environments. Familiarity with tools like Gearset, Copado, or Jenkins for release automation and change tracking. What skills and knowledge should you bring - Salesforce Certifications: - Salesforce Administrator Certification (Required) - Salesforce Advanced Administrator Certification (Desired) - Experience and Education: - Good understanding of the Lead to Order Process - Knowledge of Salesforce API and other integrations - Level of education: BA/BS - 3-4+ years of Salesforce support experience - Skills and Competencies: - Highly motivated, independent, and thorough, with strong analysis skills to identify problems and develop solutions - Experience with any CPQ a plus (Salesforce CPQ preferred) - Strong communication, customer service, and change management skills - Robust problem-solving skills and excellent troubleshooting skills - Strong spoken and written communication skills to address issues and walk users through resolutions. Why us - You will work on real-world problems and make an impact by protecting our customers from cyber threats. You will be joining a cutting-edge project and will be able to influence the architecture, design, and structure of our core platform. You will tackle extraordinary challenges and work with the very BEST in the industry. - Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA - Unlimited PTO - Paid Company Holidays - Paid Sick Time - Gym membership reimbursement - Cell phone reimbursement - Numerous company-sponsored events including regular happy hours and team building events SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. SentinelOne participates in the E-Verify Program for all U.S. based roles.