Digital Workplace Services Manager

JOB TITLE Digital Workplace Services ManagerLOCATION UniOps BangaloreABOUT UNILEVER Be part of the worlds most successful purpose-led business Work with brands that are well-loved around the world that improve the lives of our consumers and the communities around us We promote innovation big and small to make our business win and grow and we believe in business as a force for good Unleash your curiosity challenge ideas and disrupt processes use your energy to make this happen Our brilliant business leaders and colleagues provide mentorship and inspiration so you can be at your best Every day nine out of ten Indian households use our products to feel good look good and get more out of life giving us a unique opportunity to build a brighter future Every individual here can bring their purpose to life through their work Join us and youll be surrounded by inspiring leaders and supportive peers Among them youll channel your purpose bring fresh ideas to the table and simply be you As you work to make a real impact on the business and the world well work to help you become a better you ABOUT UNIOPS Unilever Operations UniOps is the global technology and operations engine of Unilever offering business services technology and enterprise solutions UniOps serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit If you are in the Unilever Ice Cream business or consider choosing to work for the Unilever Ice Cream business you will work for the Global leading Ice Cream player with xe2x82xac7 9bn Turn Over in 2023 The Ice Cream business is operating in a highly attractive category as we are part of the 1 trillion snacking and refreshment industry growing consistently at high pace We have strong brands equities 5 of top 10 selling brands including Walls Magnum Ben Jerrys We are investing to unlock the full growth potential of Ice Cream as a standalone entity once we separate from Unilever which is planned to happen by November 2025 Ice Cream has distinct characteristics from Unilevers other operating businesses and the growth potential of Ice Cream will be better delivered under a different ownership structure As Ice Cream company we are committed to developing and nurturing talent within our Ice Cream company You will have ample options for career growth and exploration allowing you for you to explore roles and opportunities across the new organisation Your career development will be a priority for us and we are dedicated to supporting your growth journey within the new company We hope that you will want to build the new chapter of our Ice Cream history together with us ABOUT ICE CREAM Life Tastes Better With Ice CreamUnilever Ice Cream is the largest global Ice Cream Company in the world with over 100 years of experience delivering a diverse range of indulgent yet responsible craft food experiences and treats delighting consumers Committed to innovation quality and sustainability we have 35 brands including 3 one billion Euro brands Magnum Walls Ben Jerrys a strong presence in over 60 countries generating annual revenue of over 8 billion All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better creating joyful experiences In our Ice Cream business were crafting the future through innovation and imaginative minds creating unique products We spark moments of happiness for people and within the communities where we operate However it is not as simple as it may seem As Ice Cream makers we are serious about happiness With warm hearts we create the coolest products JOB PURPOSE As part of our growth strategy we are seeking a highly skilled IT Digital Workplace Manager to join our dynamic team The role is part of the Technology Platforms team The newly created Ice Cream Technology function will drive the technology set-up standalone design and implementation of all required technology capabilities to enable Unilevers Ice Cream business to become a fully functioning standalone company separate from Unilever The IT Digital Workplace Manager is responsible for designing implementing and managing the digital tools platforms and technologies that enable Ice Cream employees to work effectively and efficiently fostering a collaborative and productive work environment The successful candidate will be one that has significant IT expertise with a proven record of leading large-scale transformations and has a passion for building world class IT solutions that make a meaningful impact KEY RESPONSIBILITIES Digital Workplace Strategy and Vision Define and implement the organizations digital workplace strategy aligning it with business goals and employee needs Continuously assess emerging technologies and trends to enhance the Digital Workplace experience Develop roadmaps for integrating new tools new features that improve existing platforms Implement a solution that provides an accurate view of Customer Experience CE and the processes that will lead to continual CE improvement End User Computing Management EUC Oversee the selection and delivery of global EUC services including provision and build of EUC devices mobile device provision and management application packaging and deployment and security patch deployment Provide strategies for capex opex or lease procurement and device lifecycle management Collaboration and Communication Tools Define develop and implement the strategy and solutions Manage the IC employee migration of Micorsoft 365 services including Sharepoint sites Ensure the provision and maintenance of integrated technology into the workplace for meeting places and digital conferences Manage and optimize the tools to ensure seamless integration that promotes collaboration and streamlines workflowsDeskside Services Ensure high-quality support for end-users addressing technical issues promptly and effectively Implement the now standard automations such as self-heal perform continuous research and implement future AI solutions that reduce EUC incidents and service requests with the goal being their elimination Team Leadership Lead and mentor a team of internal and external resources providing guidance and support Project Management Manage projects related to end-user computing and collaboration services ensuring timely delivery and adherence to budget Security and Compliance Implement and maintain security measures to protect end-user devices and data ensuring compliance with industry standards and regulations Performance Monitoring Monitor the performance of end-user computing and collaboration services identifying and addressing areas for improvement Training and Awareness Develop and deliver training programs to enhance end-user knowledge and adoption of IT tools and services Vendor Management Collaborate with external vendors to procure EUC and mobile devices integrated Digital Workplace solutions and ensure services the vendors provide are working optimally Innovation Research and promote emerging services or technical features with particular emphasis on Autonomous AI evaluating potential benefit to the organisation Skills and Experience Required Education Degree in Computer Science Information Technology or a related field Technical Expertise In-depth knowledge of Digital Workplace technologies covering appropriate EUC equipment collaboration platforms Infrastructure and toolsCollaboration Tools Experience with collaboration platforms such as Microsoft 365 Google Workspace or similar tools Vendor and Partner Management Experience in selecting and managing workplace technology vendors Understanding of licening models of SaaS tools Experience Proven experience in managing Digital Workplace technologies in a corporate environment Leadership Strong leadership and team management skills with experience leading internal and external technical support teams Project Management Excellent project management skills with the ability to manage multiple projects simultaneously Security Expertise in Digital Workplace security best practices and compliance standards Problem-Solving Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues Communication Excellent communication and interpersonal skills with the ability to convey technical concepts to non-technical stakeholders Certifications Relevant certifications such as Microsoft Certified Modern Desktop Administrator Associate xe2x80xa6 and ITIL v4 Foundation are highly desirable LEADERSHIP Critical SOL Standards of Leadership BehaviorsPERSONAL MASTERY Sets high standards for themselves Has emotional intelligence to take feedback manage mood and motivations and build empathy for others PASSION FOR HIGH PERFORMANCE Generates intensity and focus to motivate people to deliver results at speed Takes personal responsibility and accountability for execution and results CONSUMER LOVE Invests time inside and outside to understand the needs of consumers BUSINESS ACUMEN Creates sustainable growth with purpose engaging different partners across the system for change At HUL we believe that every individual irrespective of their race colour religion gender sexual orientation gender identity or expression age nationality caste disability or marital status can bring their purpose to life So apply to us to unleash your curiosity challenge ideas and disrupt processes use your energy to make the world a better place As you work to make a real impact on the business and the world well work to help you become a better you