Operations Project Manager

About Us

We are a leading Enterprise PropTech company developing IoT solutions for Building Intelligence and Smart Facility Management. Our solutions enable real-time monitoring, automation, and predictive maintenance for commercial and residential buildings. With deployments across Asia, we are transforming how buildings operate with cutting-edge IoT technology.

Role Overview

We are seeking a dynamic Technical Operations Manager to lead our IoT Deployment, Installation, and Field Operations teams across multiple geographies in Asia. The ideal candidate will have a strong background in IoT operations, field service management, and operational excellence. This role requires a blend of strategic planning, team leadership, and process optimisation to ensure smooth execution of large-scale deployments and ongoing field service support.

Key Responsibilities

1. IoT Deployment & Installation Oversight

- Lead the end-to-end deployment lifecycle of IoT solutions, including planning, installation, configuration, and go-live.
- Work closely with engineering, product, and customer success teams to ensure seamless execution.
- Develop and enforce installation standards, quality control measures, and best practices for field teams.

2. Field Operations Management

- Build, train, and manage a distributed team of field engineers and technicians across multiple locations.
- Establish SOPs, workflows, and escalation processes to ensure efficient on-ground execution.
- Optimize resource allocation and workforce planning for on-time project completion.

3. Vendor & Partner Coordination

- Work with third-party installation partners, contractors, and facility managers to scale operations.
- Develop strategic partnerships to enhance service delivery capabilities.
- Negotiate SLAs and ensure vendor compliance with quality and service standards.

4. Operational Excellence & Continuous Improvement

- Drive process automation, efficiency improvements, and cost optimization for deployments.
- Implement KPIs, reporting dashboards, and performance tracking for operational success.
- Identify and resolve bottlenecks, risks, and inefficiencies in field operations.

5. Customer & Stakeholder Engagement

- Act as the primary operational point of contact for enterprise clients during installations.
- Collaborate with customer success and technical support teams to ensure post-deployment service excellence.
- Provide insights and recommendations to product teams based on field feedback and operational challenges.

Qualifications & Skills

Must-Have:

5+ years of experience in IoT operations, deployment, or field service management (preferably in PropTech, Smart Buildings, or Facility Management).

Proven expertise in scaling field teams, optimizing operations, and managing multi-location deployments.

Strong understanding of IoT hardware, networking, cloud platforms, and installation processes.

Experience with project management, logistics planning, and vendor management.

Hands-on experience with operations tools, CRM, and field service management software.

Excellent leadership, problem-solving, and stakeholder management skills.

Preferred:

Prior experience working in PropTech, Smart Buildings, or Facility Management solutions.

Knowledge of IoT protocols (MQTT, Modbus, BACnet), edge computing, and AI-driven analytics.

Exposure to regulatory and compliance standards for IoT deployments.

Experience in managing operations across multiple countries in Asia.

Why Join Us?

Work on cutting-edge IoT solutions that transform the future of smart buildings.

Lead and scale field operations across Asia for enterprise clients.

Collaborate with a world-class team of engineers, product leaders, and business strategists.

Competitive salary, growth opportunities, and impact-driven work culture.

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