▷ [Immediate Start] Collection Manager

4 weeks ago

Tiruchchirappalli TN IN Amico chits private limited Full time

Job Summary The Collection Manager will be responsible for leading the company s efforts to manage and recover delinquent chits accounts while maintaining positive customer relationships This role requires strong leadership deep knowledge of debt recovery best practices and a commitment to achieving high collection targets while ensuring compliance with internal policies and legal regulations Key Responsibilities 1 Team Leadership Management Lead and Mentor Recruit train and manage a team of Collection Officers Executives setting clear performance expectations and collection targets Performance Monitoring Conduct regular performance reviews one-on-one coaching and field visits to optimize team efficiency and adherence to protocols Workflow Optimization Allocate accounts and portfolios efficiently to team members based on location delinquency level and collector skill set 2 Strategy Operations Develop Collection Strategy Create and implement effective collection policies strategies and procedures to minimize Non-Performing Assets NPAs and bad debt Delinquency Management Proactively manage and execute strategies for accounts in various delinquency buckets e g 30 DPD 60 DPD Legal Compliance Ensure all collection activities strictly comply with the Chit Funds Act local laws and ethical standards protecting the company s reputation Negotiation Personally handle high-value or escalated critical delinquent accounts negotiating effective repayment plans 3 Reporting Analysis Data Analysis Utilize advanced Excel and collection software to analyze collection performance data identify trends and forecast future delinquency risks Reporting Prepare accurate daily weekly and monthly reports on key metrics such as collection efficiency resolution rates and outstanding balances for senior management System Integrity Ensure accurate and timely logging of all collection calls visits and negotiations in the collection management system Required Skills Qualifications Education Bachelor s degree B Com BBA Finance or a related field preferred Experience Minimum 5 years of experience in collections credit control or accounts receivable with at least 2 years in a managerial or supervisory role preferably within the Chit Fund NBFC or banking sector Leadership Proven ability to lead motivate and manage a high-performing collection team Communication Excellent verbal and written communication skills in English and Tamil or relevant local language Technical Proficiency Strong analytical skills and expertise in MS Excel pivot tables VLOOKUP and collection management software Knowledge Comprehensive understanding of the Chit Funds Act and regulatory guidelines concerning debt collection Personal Attributes High level of integrity strong negotiation skills and ability to remain composed under pressure Job Types Full-time Permanent Fresher Pay 15 000 00 - 30 000 00 per month Benefits Health insurance Paid sick time Provident Fund Work Location In person

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