AxisPhone:VKYC Unit Manager
2 days ago
Job Description About AxisPhone Axis Phone is responsible for giving the service for issues and queries of Retail, SME and Corporate Customers in respect to various products such as CASA, Cards and retail assets 24/7.365 days. About the Role . The Unit Manager manages a team of VKYC agents, across various liabilities / asset products. The Unit Manager manages around 15-to-20-member team and is responsible for driving Video KYC process. Key Responsibilities . Ensuring that processes are compliant with regulatory guidelines and help in improving customer experience and achieving business goals. . Work under the guidance of Location Lead & Product Lead to identify improvement opportunities across verticals through, process mapping, metrics analysis, benchmarking, VOCs, etc. . Study existing processes critically from a customer experience perspective across all stages and touchpoints in assisted digital customer journey. . Deep dive to breakdown End to End process to proactively identify automation/improvement opportunities and create automation/transformation road map. . Ensure the business impact and project objectives/dependencies are identified, reported on and always managed. . Drive change initiatives from evolution/efficiency identification through to project delivery. . Actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance. . Improve existing processes to enhance productivity and overall performance of the team. Qualifications . Education (Graduate) 10+2+3, preferably with specialization in Human Resources Management . Experience (6+ years in Process Excellence or related function) . 3-5 years of relevant work experience (preferably in contact centre). Role Proficiencies: . Leadership skills . Interpersonal skills . Analytical skills Sound knowledge of retail banking products and Process . Knowledge of digital banking channels like, Internet Banking, Mobile App.
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Tirunelveli, India ICICI Lombard Full timeJob Description This job is provided by apna.co Job Title: Unit Sales Manager Health Agency (Field Sales) Job Description We are looking for an energetic and motivated individual to join our Health Agency team. The role involves recruiting and managing Health Agents/Advisors, driving sales of health insurance products, and ensuring strong business...
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Unit VM Head
2 weeks ago
Noida, India Shoppers Stop Full timeAbout the Company Unit VM Head is part of a dynamic organization focused on excellence in Visual Merchandising. Our mission is to create engaging retail environments that enhance customer experience and drive sales. We foster a culture of creativity, collaboration, and continuous improvement. About the Role The Unit VM Head will oversee the visual...
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3 days ago
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1 week ago
Noida, Uttar Pradesh, India Jobted IN C2 Full timeCity Cities Noida Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available No Posted Date 17-Jul-2025 Job ID 10908 Description and Requirements Position Summary This being a key position and has an active role consulting with the lines of business on accounting issues emerging with the new products launches new...
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Business Unit Program Manager
3 weeks ago
Pune, India Jabil Full timeJob Description Job Summary Business Unit Project/Program Manager works independently and leads large scale projects/programs for a designated client typically related to quality assurance, systems, manufacturing operations, etc. to achieve internal and external customer satisfaction. Uses extensive knowledge and skills obtained through education and...