Oracle PLM, Production support

Job Description Key Responsibilities: 1. Production Support: - Provide day-to-day support for Oracle PLM systems, ensuring system uptime and performance are optimal. - Monitor and troubleshoot production issues in Oracle PLM, identifying root causes and implementing solutions. - Work closely with business teams to understand their requirements and provide technical solutions to resolve any production-related challenges. - Ensure smooth operation of Product Data Management (PDM), Document Management, and Bill of Materials (BOM) functionalities within the Oracle PLM system. 1. Incident and Problem Management: - Manage incident tickets raised by users, ensuring timely resolution and root cause analysis. - Perform impact analysis for production issues and apply necessary patches or configurations. - Collaborate with technical teams to resolve data issues, workflow failures, and system bugs. - Participate in problem management to address recurring system issues and suggest preventive actions. 1. Configuration and Customization Support: - Assist in supporting PLM configurations and settings, ensuring they align with the organization's processes. - Provide support for customizations within Oracle PLM applications, including modifications to UI, workflows, and integrations. - Troubleshoot and resolve issues related to Oracle PLM integrations with other ERP modules (e.g., Oracle EBS, Oracle Cloud). 1. System Upgrades and Maintenance: - Assist in Oracle PLM upgrades, patches, and system maintenance activities. - Coordinate testing and validation of new releases or patches in collaboration with the testing team. - Ensure that the system is up to date with the latest Oracle patches and release notes. 1. User Support and Training: - Provide support to end-users on day-to-day issues related to Oracle PLM functionalities. - Assist in user training for PLM-related processes and functionalities. - Create and maintain documentation, including FAQs, troubleshooting guides, and training materials for users. 1. Collaboration and Communication: - Work closely with business teams, functional analysts, and developers to identify and resolve issues in the PLM application. - Collaborate with other IT teams for cross-functional troubleshooting (e.g., database, infrastructure, integrations). - Provide timely updates on issue resolution status and system performance to stakeholders. 1. Testing and Validation: - Support user acceptance testing (UAT) and regression testing for production fixes, patches, or new features. - Ensure new features and fixes do not impact existing functionality. Skills and Qualifications: Mandatory Skills: - Strong knowledge of Oracle PLM (Product Lifecycle Management) applications, including Product Data Management (PDM), Document Management, and Bill of Materials (BOM). - Proficiency in Oracle E-Business Suite (EBS) and integrations with PLM solutions. - Hands-on experience with Oracle PLM configuration and troubleshooting. - Strong expertise in SQL and PL/SQL for querying and resolving data-related issues. - Solid understanding of business processes related to product lifecycle management and manufacturing. - Experience in incident management, troubleshooting, and resolution in a production environment. - Ability to manage system upgrades, patches, and version control. Desired Skills: - Familiarity with Oracle Cloud PLM or other cloud-based PLM systems. - Experience with Oracle Application Framework (OAF) and Oracle Workflow. - Knowledge of Java or JavaScript for customizing and scripting in Oracle PLM. - Familiarity with Oracle Integration Cloud or other integration tools. - Strong problem-solving and analytical skills.