Professional, Product Support

4 weeks ago

Aurangabad, Maharashtra, India JLL Full time
Job Description

Roles and Responsibilities

- Responsible for overall integrity of the Corrigo system, supporting the client team, overseeing proper system use, and configuration to meet internal and client objectives.
- Ongoing Database management
- Track time spent supporting accounts and manage data management requests submitted from clients in a Corrigo instance
- Manage the Corrigo systems and associated data platform, as it specifically relates to performance management/reporting and maximizing Corrigo capability.
- Serve as subject matter expert to the client team for all CMMS systems related questions, support issues, and requirements
- Explore options to satisfy new business needs within the capabilities of existing systems; configure, document and deploy solutions
- Support the account team users with general questions and other systems support requests.
- Maintain thorough knowledge of user base and critical user needs
- Maintain and demonstrate thorough self and team understanding of Corrigo product features and functionality by participating in training and knowledge shares and by utilizing documented resources
- Manage and identify change requests and analyze impact of changes to the client.
- Leverage past learning and category/business knowledge in support of client business decision making
- Develop and maintain accuracy of data

Skills/Qualifications

- Minimum 3 years of Corrigo Platform experience is required
- College graduate (BS/BA) preferred, but not required, preferably in information systems, computer science, or business administration
- Customer service focus
- Experience in real estate Industry and facility management operations a plus
- Exceptional analytical and problem-solving skills
- Strong proficiency in MS Excel, specifically using formulas for data analysis
- Excellent oral and written communication skills
- Experience in managing simultaneous complex tasks from inception to successful completion
- Strong technical skills with the ability to learn new applications quickly
- Excellent attention to detail
- Self-motivated, able to set priorities, and work autonomously
- Data analysis/implementation
- Ability to communicate and implement complex ideas
- Ability to work in a Team environment

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