Sr. Manager

Job Title: Sr. Manager - Furnishing Sales & CRM Work Location: Goa Team Handling Role: Yes Essential Duties & Key Responsibilities A. Furnishing Sales (70%) - Convince Vianaar homeowners to furnish their homes with Vianaar Interiors. - Meet clients (virtually or in person), understand requirements, and pitch furnishing solutions accordingly. - Provide expert guidance and assist homeowners in selecting furnishing options aligned with their needs and financial plans. - Manage end-to-end furnishing process: discussions, pricing, and package finalization, ensuring transparency and customer trust. - Follow up with potential customers and engage with existing/potential clients to generate referrals. - Collaborate with design and procurement teams to ensure timely and quality delivery. - Prepare contracts, packages, and other necessary documentation for furnishing deals. B. Customer Relationship Management (30%) - Oversee CRM lifecycle post-booking until handover, ensuring seamless client experience. - Act as escalation point for complex customer queries/complaints, ensuring timely resolution. - Coordinate with Finance for timely collection of payments aligned with construction progress. - Facilitate documentation and liaise with Legal and banks for agreements, registrations, and home loan processes. - Ensure smooth transition of customers to Facilities/Estate team during physical handover. - Maintain comprehensive client/project records and generate regular CRM MIS reports. - Coordinate and communicate regularly with internal departments - Sales, Projects, Finance, Legal, Facilities - to align client deliverables. Education & Work Experience - Graduate from a reputed institute (MBA preferred). - 8-10 years' experience, with proven expertise in Sales (Furnishing/Design/Interiors) and exposure to CRM functions. Desired Candidate Profile - Strong sales acumen with experience of dealing with HNI's/UHNI's - Excellent leadership, people management, and stakeholder management skills. - Strong communication, influencing, and interpersonal skills. - Ability to work independently under pressure with zeal and purpose. - Strong commercial understanding with prior accountability for revenue/targets. - Experience in translating business strategy into day-to-day execution and ensuring service excellence. Knowledge of Software MS Office, Email, Lead Hero (internal CRM software).