Customer Success Manager @
3 weeks ago
Gnani.ai is an AI-based Speech Recognition and NLP Startup that is working on voice-based solutions for large businesses. AI is the biggest innovation that is disrupting the market, and we are at the heart of this disruption. Funded by one of the largest global conglomerates in the world, and backed several market leaders in the tech industry,
We are working with some of the largest companies in the banking, insurance, e-commerce and financial services sectors and we are not slowing down. With aggressive expansion plans, Gnani.ai aims to be the leader in the global market for voice-based solutions
.
Powered by Generative AI, Gnani.ai is building the future for Voice first, Omni Channel Communication solutions. If you are fascinated by AI and would like to work on the latest AI technologies in a high-intense, fast-growing, and flexible work environment with immense growth opportunities, come and join us. We are looking for smart workers, who are ready to take on big challenge
s.
We are looking for a Customer Success Manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing new programs that will increase your business revenue potentials and minimize churn rat
es.
A Customer Success Managers responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business its
elf.
Ultimately, you will own Customer lifecycle, work directly with clients to up-sell, cross sell & help solve their problems and ensure their satisfaction while they are an active account with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely ma
nner.
Responsibi
- lities
Establish clear client retention
- goals.Define success milestones for the clients and employees to work
- towardsAssist customers with setting up and navigating various p
- rogramsPromote the value of Gnani.ais software & s
- ervicesUpsell/ Cross-sell Gnani.ais software & s
- ervicesPromote value through customer exp
- erienceAssist in creating training courses and educational ma
- terialsReview customer complaints and concerns and seek to improve the customer expe
- rience.Assist in conducting Customer Workshops on a periodica
l basis
Requirements
- and skills
Proven work experience as a Customer Success Manager or similar role for a minimum of
- three yearsWorking in a SAAS organizatio
- n is a mustExperience in dealing with large and mid size Enterprise custome
- rs in IndiaShould have a quota carrying
- experienceExceptional ability to communicate and foster positive business re
- lationshipsSAAS, Contact centre Technical skills & Clear grasp of digital technology stacks - API&aposs, middleware, ecosystems and the ability to envision solutions
- is a must.Experience in working with a diverse group- Developers, Program Managers, Sales, Pre-sales i
- s required.A bachelor or MBA degree is
- preferred.This role requires fair amount of travel meeting your clients and working from the offic
e location.
-
Customer Success Associate
3 days ago
Mumbai, Maharashtra, India Great Manager Institute Full timeJob Description:As a Customer Success Associate at Great Manager Institute, you will be responsible for delivering exceptional customer experiences and driving long-term value for our clients. Key responsibilities include:Customer Engagement:Develop and maintain strong relationships with clients.Provide timely and effective support to resolve client...
-
Sales and Customer Success Specialist
1 day ago
Mumbai, Maharashtra, India Great Manager Institute Full timeAbout Our CompanyWe empower organizations to achieve their full potential through our innovative people leadership development platform.Job OverviewThe Customer Success Analyst role involves proactively seeking out new business opportunities, building meaningful relationships with clients, and driving sales growth through effective communication and...
-
Customer Success Manager
6 days ago
Mumbai, Maharashtra, India Mnrsolutions Full timeAt Mnrsolutions, we are seeking a seasoned Customer Success Manager to lead our customer success initiatives for India clients. This critical role ensures client satisfaction, drives NPS, manages renewals, identifies upsell opportunities, and collaborates across internal teams to deliver exceptional value.Key ResponsibilitiesBuild and maintain strong...
-
Customer Success Manager
2 weeks ago
Mumbai, Maharashtra, India Beco Full timeWho we are - At Beco, we're dedicated to making sustainability accessible and convenient for all. As a fast-growing FMCG start-up, we have ambitious plans to scale rapidly over the next five years. To help us achieve this, we're looking for a sales associate who can join us in building and growing our enterprise business, Pan India. Are you someone who- ...
-
Customer Success Manager
3 weeks ago
Mumbai, Maharashtra, India Uffizio Full timeJob DescriptionPosition OverviewAs a Customer Success Manager (CSM) at Uffizio, you will be responsible for ensuring that our customers get the most out of our platform. Your role will focus on driving customer satisfaction, ensuring retention, and identifying opportunities for upselling and cross-selling. You will be a strategic advisor, helping customers...
-
Customer Success Manager
1 week ago
Mumbai, Maharashtra, India Sales & Profit Full timeJob Title: Customer Success ManagerWe are seeking an experienced Customer Success Manager to oversee our account management efforts and ensure the long-term satisfaction and growth of our BFSI customer base.Key Responsibilities:Account Strategy and Planning:Develop and execute customized account strategies to meet the unique needs and goals of each BFSI...
-
Customer Success Manager
2 weeks ago
Mumbai, Maharashtra, India Z47 Full timeWe are seeking a Customer Success Manager to join our high-growth B2B Enterprise SaaS portfolio, building innovative AI-speech analytics solutions. Focus: The key role of this position is ensuring clients derive maximum value from our speech and text analytics platform. As a Customer Success Manager, you will work closely with our clients, understand their...
-
Customer Success Manager
3 weeks ago
Mumbai, Maharashtra, India Credgenics Full timeAbout CredgenicsCredgenics is a leading SaaS-based debt resolution and legal automation platform. We help financial institutions improve their collections, reduce delinquencies, and enhance customer relationships using data-driven insights and advanced technology.Job SummaryWe are looking for an experienced and proactive Customer Success Manager (CSM) to...
-
Customer Success Manager
4 weeks ago
Mumbai, Maharashtra, India Credgenics Full timeAbout Credgenics Credgenics is a leading SaaS-based debt resolution and legal automation platform. We help financial institutions improve their collections, reduce delinquencies, and enhance customer relationships using data-driven insights and advanced technology. Job Summary We are looking for an experienced and proactive Customer Success Manager (CSM) ...
-
Customer Success Manager
2 days ago
Navi Mumbai, Maharashtra, India Zemoso Technologies Full timePosition : Customer Success Manager/Engagement ManagerLocation : MumbaiKey Responsibilities:Partner with our customers on a day to day basis to ensure their successEngage with customers managers to actively identify and develop opportunitiesFacilitate discussions between customers and Zemoso teams to explore opportunitiesHold joint responsibility for growth...
-
Customer Success Manager
2 weeks ago
Mumbai, Maharashtra, India Equity Data Science (EDS) Full timeAbout the Role: We are looking for a Customer Success associate with strong experience in client management, customer success, support or account management. One should have a strong understanding of investment management workflows and operations, client facing experience and ability to manage multiple projects and work collaboratively. Responsibilities:...
-
Customer Success Manager
4 weeks ago
Mumbai, Maharashtra, India Idfy Full timeWant a seat on the IDfy rocketship?.- Unlock the next billion Did you know that IDfy has verified more than 100mn profiles around the world? In the next 2 years, we want to touch a billion users.- If you wish to be part of this rocket ship filled with lots of action and learning, we welcome you to be part of the team IDfy builds products on cloud-based...
-
Customer Success Manager
4 weeks ago
Mumbai, Maharashtra, India IDfy Full timeWant a seat on the IDfy rocketship? Unlock the next billion Did you know that IDfy has verified more than 100mn profiles around the world? In the next two years, we want to touch a billion users. If you wish to be part of this rocket ship filled with lots of action and learning, we welcome you to be part of our team. IDfy builds products on cloud-based...
-
Customer Success Manager
2 weeks ago
Mumbai, Maharashtra, India Idfy Full timeWant a seat on the IDfy rocketship?.- Unlock the next billion Did you know that IDfy has verified more than 100mn profiles around the world? In the next 2 years, we want to touch a billion users.- If you wish to be part of this rocket ship filled with lots of action and learning, we welcome you to be part of the team IDfy builds products on cloud-based...
-
Customer Success Manager
2 weeks ago
Mumbai, Maharashtra, India Equity Data Science (EDS) Full timeAbout the Role:We are looking for a Customer Success associate with strong experience in client management, customer success, support or account management. One should have a strong understanding of investment management workflows and operations, client facing experience and ability to manage multiple projects and work...
-
Customer Success Manager
3 weeks ago
Mumbai, Maharashtra, India Perfios Full timeJob Description: Perfios Software Solutions is India's largest SaaS-based B2B fintech software company empowering 800+ FIs to make informed decisions in real-time. Our core data platform aggregates and analyzes structured and unstructured data, providing vertical solutions for the BFSI space. We're seeking a dynamic customer success manager to ensure...
-
Customer Success Manager
2 weeks ago
Mumbai, Maharashtra, India Cyble Full timeAbout Cyble Cyble is revolutionizing the landscape of cybersecurity intelligence. Founded in 2019, it began as a visionary college project and has quickly transformed into a leading force in proactive cyber threat detection and mitigation. Headquartered in Alpharetta, Georgia, and with offices in Australia, Malaysia, Singapore, Dubai, Saudi Arabia, and...
-
Customer Success Manager
2 weeks ago
Mumbai, Maharashtra, India Perfios Full timePerfios Software Solutions is India's largest SaaS-based B2B fintech software company empowering 800+ FIs to take informed decisions in real-time. Headquartered in Bangalore, India Perfios specializes in real-time credit decisioning, analytics, onboarding automation, due diligence, monitoring and more. Perfios' core data platform has been built to aggregate...
-
Customer Success Manager
5 days ago
Mumbai, Maharashtra, India Dell Full timeAbout the RoleThis is an exciting opportunity to join our Direct Sales team as a Customer Success Manager. You will be responsible for developing strong relationships with customers and driving sales growth.Key Responsibilities:Develop an understanding of customers' business needs and requirementsGain share of spend across Dell Technologies portfolio of...
-
Customer Success Manager
3 weeks ago
Mumbai, Maharashtra, India Perfios Full timePerfios Software Solutions is India's largest SaaS-based B2B fintech software company empowering 800+ FIs to take informed decisions in real-time. Headquartered in Bangalore, India Perfios specializes in real-time credit decisioning, analytics, onboarding automation, due diligence, monitoring and more. Perfios' core data platform has been built to aggregate...