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BPO VOICE Process

1 month ago

Chennai, Tamil Nadu, India Matrimony Full time
Job Description

Description

We are looking for enthusiastic individuals to join our team as BPO Voice Process executives. The ideal candidates will be responsible for managing customer interactions through voice calls, ensuring high levels of customer satisfaction.

Responsibilities

- Handle inbound and outbound calls efficiently and professionally.
- Provide excellent customer service and support to clients.
- Resolve customer queries and issues in a timely manner.
- Maintain accurate records of customer interactions and transactions.
- Work collaboratively with team members to achieve targets and improve processes.

Skills and Qualifications

- Excellent verbal and written communication skills in English.
- Strong interpersonal skills and ability to build rapport with customers.
- Basic computer skills and familiarity with CRM software.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Problem-solving skills and a customer-oriented mindset.