Customer Support Associate
3 weeks ago
Job Role: Customer Support Executive - Chat/Call/Email Support Job Location: Marol, Andheri, Mumbai(On-site) Compensation: Up to 30,000 In-Hand per month + Attractive Monthly Incentives Working Days: 6 days a week About the Role: We are looking for a motivated and customer-focused Customer Support Executive to join our team. This role involves handling inbound queries via chat, call, and email from customers. You will be the face of the brand and play a key role in delivering a seamless pre- and post-booking experience to our customers. Key Responsibilities: • Handle inbound customer queries via chat, call, and email for all brand platforms. • Resolve customer service issues efficiently, maintaining high standards of quality and adherence to performance metrics. • Accurately document all interactions using CRM and proprietary tools. • Follow up with customers for pending or escalated issues through appropriate channels. • Communicate clearly and professionally to ensure a smooth and pleasant customer experience. • Ensure every customer interaction leads to an Outstanding Customer Experience. • Share feedback and suggestions with team leads/managers to improve internal processes. • Meet productivity goals including number of chats handled, resolution time, and first response time. Preferred Candidate Profile: • Education: 10+2 or Graduate in any discipline. • Experience: 6 months to 4 years in a Customer Support role (preferably in D2C/e-commerce/healthcare/wellness). • Strong communication skills (both verbal and written). • Familiarity with CRM tools is a plus. • Customer-first attitude with the ability to remain calm under pressure. • Shift Timings: any one fixed 9-hour shift between 8:00 AM to 11:00 PM (No Night Shifts). Please feel free to share your resume at
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Customer Support Associate
12 hours ago
Mumbai, Maharashtra, India Organo Mart Full time ₹ 2,40,000 - ₹ 3,60,000 per yearExperience - Fresher to 1 yearsalary -2.4lpa+IncentivesRole DescriptionThis is a full-time, on-site role located in Mumbai for a Customer Support Associate. The Customer Support Associate will handle day-to-day customer interactions, resolve queries, ensure customer satisfaction, and support sales through exemplary customer service. The role also involves...
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Customer Support Associate
2 weeks ago
Mumbai, India Pilgrim Full timeAbout the Role The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the...
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Customer Support Associate
2 weeks ago
Mumbai, India Pilgrim Full timeAbout the Role The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the...
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Customer Support Associate
2 weeks ago
Mumbai, India Pilgrim Full timeAbout the Role The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the...
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Customer Support Associate
2 weeks ago
mumbai, India Pilgrim Full timeAbout the Role The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the...
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Customer Support Associate
2 weeks ago
Mumbai, India Pilgrim Full timeAbout the Role The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the...
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Customer Support Associate
2 weeks ago
Mumbai, India Pilgrim Full timeAbout the RoleThe Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the...
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Customer Support Associate
2 weeks ago
Mumbai, India Pilgrim Full timeAbout the RoleThe Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the...
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Customer Support Associate
2 weeks ago
Mumbai, India Pilgrim Full timeAbout the Role The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the...
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Customer Support Associate
1 week ago
Mumbai, Maharashtra, India Pilgrim Full time ₹ 3,48,000 per yearThe Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the customer support team...
