Associate - Retail - Branch Operations - Alwar - Data Arcade - J Grades (Urgent Search)

6 days ago


Alwar Rajasthan, India TATA CAPITAL Full time

Degree Level Bachelor s Degree Key Responsibilities 1 Branch Operations Manage routine branch operations including cash handling customer service and back-office tasks Ensure smooth execution of day-to-day banking operations like account opening fund transfers cheque clearing and locker operations Maintain branch cash within permissible limits and handle ATM cash replenishment as required 2 Customer Service Attend to walk-in customers and resolve queries related to products services and transactions Promote digital banking platforms to enhance customer convenience and reduce branch footfall 3 Compliance Risk Management Ensure strict adherence to internal policies regulatory guidelines e g KYC AML and audit requirements Maintain accurate records and ensure timely updation of customer documentation and MIS reports Monitor and report suspicious transactions as per internal guidelines 4 Sales Cross-Selling Optional Role-Based Support the sales team in cross-selling banking products like savings accounts term deposits credit cards loans and insurance Educate customers about new products and services as per the branch s business goals 5 Coordination Reporting Liaise with internal departments e g Risk Compliance IT for issue resolution Prepare daily monthly reports on operations and submit to the Branch Manager or regional office Key Skills Competencies Strong understanding of retail banking operations Customer-centric approach and excellent communication skills Attention to detail and ability to follow processes Proficiency in MS Office and core banking systems Problem-solving and multitasking skills Qualifications Experience Graduate in any discipline Commerce Finance preferred MBA is an advantage 1-3 years of experience in retail banking branch operations freshers may also be considered for entry-level roles



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