Senior Uc Collaboration Engineer

Company DescriptionAt Western Digital our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible possible At our core Western Digital is a company of problem solvers People achieve extraordinary things given the right technology For decades weve been doing just that Our technology helped people put a man on the moon We are a key partner to some of the largest and highest growth organizations in the world From energizing the most competitive gaming platforms to enabling systems to make cities safer and cars smarter and more connected to powering the data centers behind many of the worlds biggest companies and public cloud Western Digital is fueling a brighter smarter future Binge-watch any shows use social media or shop online lately Youll find Western Digital supporting the storage infrastructure behind many of these platforms And that flash memory card that captures and preserves your most precious moments Thats us too We offer an expansive portfolio of technologies storage devices and platforms for business and consumers alike Our data-centric solutions are comprised of the Western Digital xc2 xae G-Technology SanDisk xc2 xae and WD xc2 xae brands Todays exceptional challenges require your unique skills Its You Western Digital Together were the next BIG thing in data We are seeking a highly skilled Senior UC Collaboration Engineer The ideal candidate will have comprehensive experience in Cisco unified communications WebEx dedicated instance and WebEx contact center This role includes system design implementation regular maintenance managing collaboration tools and ensuring security and compliance with industry standards Key Responsibilities System Design and Implementation Design implement and maintain telecommunication and Cisco VoIP WebEx systems ensuring they meet industry standards for security and compliance Cross-functional Collaboration Gather telephony-related requirements and provide technical expertise during solution design and implementation phases collaborating with cross-functional teams Individual Contribution Design and implement voice projects demonstrating the ability to work independently Issue Management Handle P1 P2 issues over bridge WebEx sessions with strong problem-solving skills Leadership and Coordination Lead the installation configuration maintenance capacity planning and upgrading of all telecommunication and Cisco VoIP WebEx systems Technical Proficiency Support and maintain Cisco unified communication platforms including VoIP Cisco UCM CUPS Unity Connection Expressway Jabber and WebEx Cloud Calling Project and Technical Support Provide project support technical support and vendor escalation as needed to maintain the telecommunications and Cisco VoIP WebEx environment Configuration and Troubleshooting Perform VoIP router and VoIP UC server configuration and troubleshooting for the telecommunications and Cisco VoIP WebEx network Documentation Prepare maintain and distribute technical documentation for all assigned systems and projects including processes procedures troubleshooting system design training and change management using Atlassian Confluence MS Visio Word and Excel formats QualificationsRequired Skills and Experience Experience 8-10 years of IT experience with hands-on WebEx DI Contact Center implementation experience UC Products Proven experience as a UC engineer or a similar role with in-depth knowledge of unified communications products and their practical implementations Technical Expertise Proficient in CUCM 14 x CUC IM P Expressway C E servers and Jabber WebEx app implementation and troubleshooting Control Hub Expert knowledge in Control Hub Additional Knowledge Familiarity with MS Teams direct routing is a plus Networking Strong understanding of networking protocols network architecture and security principles Third-party Products Familiarity and exposure to Cisco third-party products e g Calabrio eGain VIM Verint Nice Nuance etc Problem-solving Analytical mindset with strong problem-solving skills to address complex VoIP-related challenges Automation Experience with scripting languages e g Python PowerShell for automation is a plus ITIL Knowledge Good understanding of ITIL tools and processes Education Bachelors degree in Computer Science Electronic Science or a related field or equivalent experience IP Telephony Skills CUCM Versions 11 X 12 X 14 X Unity Connection Versions 11 X 12 X 14 X UCCX Versions 11 X 12 X 14 X IM P Versions 11 X 12 X 14 X Expressways CER and Other UC Products Comprehensive knowledge Voice Gateway SIP H323 MGCP VG224 VG248 SBC Cisco Finesse WebEx App QAM WFO Calabrio Additional InformationWestern Digital thrives on the power and potential of diversity As a global company we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within We believe the fusion of various perspectives results in the best outcomes for our employees our company our customers and the world around us We are committed to an inclusive environment where every individual can thrive through a sense of belonging respect and contribution Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process Please contact us at to advise us of your accommodation request In your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying