UCCX App Support Engineer

6 days ago


Mumbai India Black Box Full time

Job Description Job Description - Experience: 2 years - Location: Mumbai Skills - BE/BTech in EC/CS with 2 years of relevant work experience - Programming skills on c/c++ / java / javascript - Use of API testing tool like Postman / SoapUI - Work experience in Contact Center technology like, ACD, IVR, CTI is preferred - Work experience in UCCX scripting and Finesse customization is added advantage - Understanding of Networking technology and working with database system is preferred Job Description & Responsibility - L1-level support for the Cisco UCCX PS-Apps ecosystem. - Strong understanding of IVR scripts. - Proficiency in ServiceNow integration with Finesse CTI. - Perform regular system health checks. - Troubleshoot and resolve application issues related to IVR scripts and Finesse integration.



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