Customer Support Specialist

4 weeks ago


Ranchi Raipur Nagpur, India Talent Acquaintance Full time
Job Description

- A Customer support Specialist is responsible for providing expert assistance and support to customers.
- The role involves handling inquiries, resolving issues, and ensuring customer satisfaction through various channels, such as phone, email, or social media.
- This includes troubleshooting problems, providing clear and accurate information about products or services, and documenting all customer interactions.
- The specialist is expected to manage complex issues, handle difficult customer situations, and escalate problems to higher-level support when necessary.
- A key part of the job is maintaining a positive and professional demeanor while building strong customer relationships.
- The position requires exceptional problem-solving skills, patience, and a deep knowledge of the company's offerings to provide comprehensive support.

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