Product Design Manager

Job Req ID Posting Date Function Location Salary Why this job matters The Product Design Manager manages the execution of product design activities ensuring that BT s products and features are of the highest level of craft and execution easy to use and deliver experiences that create value for customers What you ll be doing 1 Manages a team of product designers recruiting broad skilled multi-disciplinary designers with strong expertise in applicable agile practices and methods applicable taking responsibility for objective setting and upskilling and development 2 Owns the user experience of a product from conception to launch in partnership with other design team leaders 3 Contributes to strategic decisions around the future direction of BT s products and product design strategy 4 Ensures world class digital-first experiences are created that achieve commercial goals such as increased digital channel share and have clear commercial and customer impact 5 Drives the design of end-to-end user flows and experiences within BT s design systems and or standards 6 Internally builds meaningful relationships contributes to a culture of design excellence and promotes a user-centred way of working 7 Advocates for customer needs ensuring that designers and squads are designing solutions that solve real customer needs 8 Implements continuous improvement opportunities to improve the design team processes ensuring a consistent and coherent process to manage design quality and collaboration across squads 9 Champions continuously develops and shares with team knowledge on emerging trends and changes in customer experience nurturing a shared understanding of customer problems and ensures that the squads are sharing ideas and insights The skills you ll need Content Design Relationship Building Design Strategy Interaction Design User Experience Design Design Operations User Experience Strategy User Centred Research User Journey Mapping Product Design Data Analysis User Centred Design Prototyping User Interface Design Talent Management Decision Making Growth Mindset Performance Management Inclusive Leadership Our leadership standards Looking in Leading inclusively and Safely I inspire and build trust through self-awareness honesty and integrity Owning outcomes I take the right decisions that benefit the broader organisation Looking out Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business Commercially savvy I demonstrate strong commercial focus bringing an external perspective to decision-making Looking to the future Growth mindset I experiment and identify opportunities for growth for both myself and the organisation Building for the future I build diverse future-ready teams where all individuals can be at their best With over 175 years of heritage BT is now the flagship business brand of BT Group We ve brought together our best people and capabilities into a B2B powerhouse serving 1 2 million business customers internationally We re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes from big household names and government departments right through to sole traders and new start-ups But it s not just the technology that matters it s what it can do to help them build stronger smarter more secure businesses We value diversity and inclusion and believe in making a positive impact We connect for good by championing digital inclusion and equipping people businesses and communities with digital skills to thrive As a member of our team you will be part of an organisation that celebrates difference fosters innovation and provides you with opportunities to be your best With millions of businesses relying on us daily joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society A FEW POINTS TO NOTE Although these roles are listed as full-time if you re a job share partnership work reduced hours or any other way of working flexibly please still get in touch We will also offer reasonable adjustments for the selection process if required so please do not hesitate to inform us DON T MEET EVERY SINGLE REQUIREMENT Studies have shown that women and people who are disabled LGBTQ neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria We re committed to building a diverse inclusive and authentic workplace where everyone can be their best so if you re excited about this role but your past experience doesn t align perfectly with every requirement on the please apply anyway - you may just be the right candidate for this or other roles in our wider team