Customer Support Executive

Job Description About The Company Jay Maharaj Software Consulting Pvt. Ltd. is a leading technology solutions provider dedicated to delivering innovative software products and services to clients across various industries. Established with a vision to empower businesses through cutting-edge technology, the company specializes in software development, IT consulting, and customer support services. With a commitment to excellence and a customer-centric approach, Jay Maharaj Software Consulting Pvt. Ltd. has built a reputation for reliability, quality, and innovative solutions that meet the evolving needs of its clients. About The Role We are seeking a dedicated and enthusiastic Technical Customer Support Executive to join our dynamic team at Jay Maharaj Software Consulting Pvt. Ltd. This is a full-time, on-site position based in Ahmedabad. The successful candidate will play a vital role in providing exceptional online support and technical assistance to our customers, ensuring their issues are resolved efficiently and effectively. This role involves engaging with clients to understand their concerns, troubleshooting technical problems, and delivering solutions that enhance customer satisfaction and loyalty. The ideal candidate should be eager to learn, possess excellent communication skills, and have a proactive approach to problem-solving. Qualifications The ideal candidate should have a basic educational background with a focus on computer literacy. Freshers are encouraged to apply, as this role offers an excellent opportunity to gain industry experience and develop technical skills. Key qualifications include: - Fluency in English with excellent verbal and written communication skills. - Basic understanding of computer systems, software applications, and internet navigation. - Willingness to work during night shifts and adapt to flexible working hours. - Strong interpersonal skills and a customer-oriented attitude. - Ability to learn quickly and work effectively in a team environment. Responsibilities The primary responsibilities of the Technical Customer Support Executive include: - Providing online support to customers via chat, email, and phone, addressing their technical queries and concerns. - Diagnosing and troubleshooting technical issues related to software applications and systems. - Guiding customers through step-by-step solutions to resolve their problems efficiently. - Documenting customer interactions and technical issues accurately in the support system. - Following up with customers to ensure their issues are fully resolved and they are satisfied with the service. - Collaborating with other team members and departments to resolve complex technical problems. - Maintaining a high level of professionalism and patience while dealing with customers. - Staying updated with the latest product features and technical developments to provide accurate support. Benefits At Jay Maharaj Software Consulting Pvt. Ltd., we value our employees and offer a comprehensive benefits package that includes: - Competitive salary structure with performance-based incentives. - Opportunities for professional growth and skill development. - Training programs to enhance technical knowledge and customer service skills. - Health insurance coverage for employees and their dependents. - Paid leave and holidays in accordance with company policies. - A supportive and collaborative work environment that encourages innovation and teamwork. - Recognition programs to reward outstanding performance. Equal Opportunity Jay Maharaj Software Consulting Pvt. Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, gender, age, sexual orientation, disability, or any other protected characteristic. We believe in providing equal employment opportunities and fostering a workplace where everyone can thrive and contribute to our collective success.