AI Analyst

Job Description

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.

Job Summary

As part of the Product Enablement Team, the AI Analyst is responsible for tasks to optimize processes and tools to support overall release management and tooling to support product management. This role involves collaborating across teams to manage product experience tools and deliver key metrics for roadmap planning following an AI first focus.

The AI Analyst will work closely across the R&D team and other departments, such as customer success, professional services, and field enablement teams to execute a structured product enablement methodology. By ensuring seamless coordination, the AI Analyst will contribute to successful product adoption, improved operational efficiency, and enhanced user experience.

Responsibilities

Work closely with Product Enablement Project Management to facilitate and drive a consistent enablement experience, ensuring successful projects and training.

As part of the Product Enablement team, deliver tasks in the following three areas.

Software Release Management

- Partner with development, testing, and operations teams to streamline software releases.
- Utilizing AI processes to document release plans, schedules, and scope to ensure transparency and alignment, minimizing manual tasks.
- Monitor release progress, identify issues, and communicate updates to stakeholders.
- Ensure release readiness by validating business requirements that are met before deployment.
- Facilitate post-release enablement evaluations to identify process improvements to optimize future releases.

User Experience & Third-Party Tools

- Manage third-party tools that enhance product experience and team efficiency.
- Monitor third-party tool adoption and effectiveness, ensuring alignment with business objectives in collaboration with product leaders.
- Develop frameworks and standard operating procedures (SOPs) for tooling in collaboration with the Product Enablement team.
- Provide training and support to internal teams on third-party tooling capabilities
- Monitor third-party tool AI functionality expansion to recommend application to OpenGov

Data Analysis

- Continuously gather and analyze business requirements from stakeholders to improve product processes.
- Develop dashboards and reports to measure product adoption, process efficiency, and tooling performance.
- Act as the technical point of contact for product experience tooling, providing guidance and troubleshooting support.

Requirements And Preferred Experience

- Bachelor's degree in Business Administration, Finance, Information Technology, or a related field
- 3+ years of experience supporting software release management
- Experience incorporating AI agents to improve processes and tracking the results
- Experience in implementing or managing third-party tools, preferred
- Knowledge and experience in documenting and assessing process flows
- Knowledge and experience in analyzing and reporting data
- Strong data management skills
- Track record of working in a fast-paced environment while balancing internal procedures and process improvements, all while collaborating with team members
- Ability to adapt to a rapidly changing product and respond strategically to customer needs, preferred.
- Excellent interpersonal skills, including verbal and written communication skills, teamwork, with a solutioning mentality

Why OpenGov

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it's the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everythingfrom the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We've touched 2,000 communities so far, and we're just getting started.

A Team of Passionate, Driven People

This isn't your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

Benefits That Work For You

Enjoy an award-winning workplace with the benefits to match, including:

- Comprehensive healthcare options for individuals and families
- Flexible vacation policy and paid company holidays
- 401(k) with company match (USA only)
- Paid parental leave, wellness stipends, and HSA contributions
- Professional development and growth opportunities
- A collaborative office environment with weekly catered lunches