Guest Relations Specialist

3 weeks ago

Agra, India Trehan IRIS Full time

We are seeking a dynamic and personable Guest Relationship Executive (GRE) to join our real estate team in Noida. The GRE will be the first point of contact for clients and visitors, ensuring a professional, engaging, and smooth experience while representing the company's brand image. Job Description - Guest Relationship Executive (GRE) Guest Relationship Executive (GRE) Experience: 1-4 Years (Real Estate / Hospitality / Customer Service preferred) Location: Noida Industry: Real Estate / Property Development Key Responsibilities - Greet and welcome visitors, clients, and prospective buyers, ensuring a positive first impression. - Handle front desk operations including walk-in inquiries, calls, and appointment scheduling. - Assist the sales and CRM teams by managing customer walk-ins, documentation, and follow-ups. - Provide project-related information to visitors and guide them to the concerned department. - Coordinate with internal teams to ensure a seamless client experience. - Manage client feedback, queries, and escalate issues to ensure quick resolution. - Maintain records of client visits, inquiries, and interactions for reporting purposes. - Support in organizing site visits, events, and promotional activities. Required Skills & Competencies - Excellent communication and interpersonal skills (English & Hindi). - Pleasant personality, confident, and customer service oriented. - Ability to handle client interactions with professionalism and empathy. - Basic knowledge of MS Office (Word, Excel, Outlook). - Experience in real estate, hospitality, aviation, or front desk roles preferred. - Strong organizational and coordination abilities. Qualifications - Graduate in Hospitality, Business Administration, or any discipline. - Prior experience as a GRE / Front Office Executive / Customer Service Executive is an advantage. What We Offer - Opportunity to work with a leading real estate brand. - Exposure to client-facing and customer relationship management roles. - Growth-oriented work culture with professional training and mentoring. - Attractive salary and incentives.

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