Senior Success Guide

To get the best candidate experience please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts Job Category Customer Success Job Details About Salesforce Salesforce is the 1 AI CRM where humans with agents drive customer success together Here ambition meets action Tech meets trust And innovation isn t a buzzword it s a way of life The world of work as we know it is changing and we re looking for Trailblazers who are passionate about bettering business and the world through AI driving innovation and keeping Salesforce s core values at the heart of it all Ready to level-up your career at the company leading workforce transformation in the agentic era You re in the right place Agentforce is the future of AI and you are the future of Salesforce At Salesforce we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued We believe that the unique perspectives and skills of diverse candidates greatly contribute to the success of our teams As a MuleSoft Success Guide you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in integration automation and AI MuleSoft is a powerful platform that allows businesses to connect with external systems simply and seamlessly to enhance business processes and integration The MuleSoft Success Guide role is tasked with ensuring our customers are provided with the 1 1 guidance and coaching they need to get the most value out of their MuleSoft engagement and utilize features that best fit their unique business needs Responsibilities Be a trusted MuleSoft subject-matter expert for the broader Success Guide organization including an understanding of how MuleSoft relates to and supports the success of AI Engage with our Premier and Signature customers both reactively and proactively to enable advise and optimize current MuleSoft usage Run engagements aligned with MuleSoft product capabilities tailoring conversations to the unique needs and opportunities of customers Build strong relationships with both internal and external business stakeholders Drive thought leadership when possible through mentoring and knowledge sharing Impact of the Role As a MuleSoft Success Guide you will play a critical role in our customers success and the growth of our organization Your expertise and guidance will directly influence the quality of a customers product adoption satisfaction and return on investment ensuring their success in leveraging MuleSoft s powerful integration automation and AI capabilities By driving customer satisfaction and delivering exceptional value you will contribute to the overall growth and reputation of Salesforce as a leader in the industry Collaboration and Teamwork Collaboration is at the core of our success and as a MuleSoft Success Guide you will have the opportunity to work closely with diverse teams of professionals You will collaborate with customers and colleagues in order to help bolster a customer s knowledge of the MuleSoft platform and to drive optimal usage Basic Requirements 5 years of overall experience 2 years of experience in a customer-facing role preferably in the technology industry Fluent English speaker Proficiency in additional languages is a plus including French and Italian Experience using MuleSoft or other middleware integration technologies Excellent communication and interpersonal skills ability to work collaboratively with cross-functional global teams Ability to facilitate discussions and translate technical concepts solutions into tangible business value and ROI for customers Ability to demonstrate basic understanding and stay up-to-date with emerging integration automation and AI technologies Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues Shift timings We operate 24x7 which can involve working during one of the below shifts not limited to shift timing can change - AMER hours Eastern Standard Time - 5 30 PM 6 30 PM IST or Pacific Standard Time - 9 PM 10 PM IST onwards depending on Day Light Savings Time EMEA hours - 12 00 PM 1 PM 2 PM IST onwards depending on Day Light Savings Time APAC hours - 5 30 AM IST onwards Work hours can change depending on Business requirements Unleash Your Potential When you join Salesforce you ll be limitless in all areas of your life Our benefits and resources support you to find balance and be your best and our AI agents accelerate your impact so you can do your best Together we ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love Apply today to not only shape the future but to redefine what s possible for yourself for AI and the world Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment What does that mean exactly It means that at Salesforce we believe in equality for all And we believe we can lead the path to equality in part by creating a workplace that s inclusive and free from discrimination Any employee or potential employee will be assessed on the basis of merit competence and qualifications - without regard to race religion color national origin sex sexual orientation gender expression or identity transgender status age disability veteran or marital status political viewpoint or other classifications protected by law This policy applies to current and prospective employees no matter where they are in their Salesforce employment journey It also applies to recruiting hiring job assignment compensation promotion benefits training assessment of job performance discipline termination and everything in between Recruiting hiring and promotion decisions at Salesforce are fair and based on merit The same goes for compensation benefits promotions transfers reduction in workforce recall training and education