(26/10/2025) Associate Consultant

7 days ago

Chennai Tamil Nadu, India HCLTech Full time

Designation ASSOCIATE CONSULTANT No of Positions 1 Skill Primary Application Operations-COTS Apps-SAP Posting About HCLTech HCLTech is a global technology company spread across 60 countries delivering industry-leading capabilities centered around digital engineering cloud and AI powered by a broad portfolio of technology services and products We work with clients across all major verticals providing industry solutions for Financial Services Manufacturing Life Sciences and Healthcare Technology and Services Telecom and Media Retail and CPG and Public Services We re powered by our people a global diverse multi-generational talent - representing 161 nationalities whose unique spark perspective and boundless passion drive our culture of proactive value creation and problem-solving Our purpose is to bring together the best of technology and our people to supercharge progress for everyone everywhere our clients partners their stakeholders communities and the planet As a company we are deeply focused on accelerating our ESG agenda We are also creating technology-enabled sustainable solutions with and for our clients and partners We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible inclusive and beneficial to all our stakeholders in the long term We have committed to achieving net zero by 2040 To learn more about how we can supercharge progress for you visit SME-SAP ACCESS GOVERNANCE Job Summary As a Subject Matter Expert Support Ops you will play a critical role in ensuring timely and quality resolution of incidents and escalations within SAP and Access Governance You will leverage your expertise to enhance customer satisfaction streamline operations and foster effective communication between technical teams and business stakeholders Your contributions will be vital in maintaining compliance and optimizing processes to meet service level agreements 1 Key Responsibilities 1 Ensure Timely Resolution And Quality Compliance Of Escalated Tickets In Sap And Access Governance Adhering To Agreed Slas And Quality Norms 2 Mentor Team Members And Administrators By Conducting Training Sessions Preparing Standard Operating Procedures Sops And Maintaining Comprehensive Documentation To Promote Knowledge Sharing And Operational Efficiency 3 Validate Change Order Implementation Plans And Human Error Compliance Actively Participating In Capacity Planning Discussions To Optimize Resource Allocation 4 Facilitate Customer Satisfaction By Engaging In Customer Meetings Addressing Issues And Providing Updates To Ensure A Positive Feedback Loop 5 Conduct Thorough Analyses Including Root Cause And Trend Analysis Validating Reports To Enhance Performance Metrics And Present Findings To Key Business Stakeholders Skill Requirements 1 Strong Understanding Of Sap Systems And Access Governance Principles 2 Proficiency In Incident Management And Resolution Processes 3 Effective Communication And Presentation Skills For Stakeholder Engagement 4 Ability To Mentor And Guide Team Members In Operational Best Practices 5 Familiarity With Capacity Planning And Compliance Validation Processes Certification 1 Optional But Valuable Sap Certified Technology Associate 2 Optional But Valuable Certified Information Systems Auditor Cisa 3 Optional But Valuable Itil Foundation Certification Skill Level 3 Secondary Skill 1 Cyber Security-IDAM-IAM ARCHITECT Skill Level 3 Secondary Skill 2 CLOUD SERVICES-COTS APPS-SAP

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