User Operations
2 weeks ago
Job Description Key Responsibilities 1.SVIP Client Management -Provide dedicated 1:1 service support for SVIP clients, ensuring a premium and seamless user experience. -Build long-term relationships with high-value users and proactively identify their needs. -Implement and optimize SVIP service processes to enhance satisfaction and retention. 2. Merchant Coordination -Manage communication and partnerships with merchant/seller across various regions. -Monitor buy/supply pricing and ensure alignment with internal standards. -Handle basic operational documentation, including pricing sheets, data reports, and simple contract-related tasks. -Maintain strong professional relationships with merchants to ensure smooth collaboration. 3. User Insights & Operational Support -Analyze user feedback and behavioural data to identify key needs and propose service solutions. -Address escalations and provide customised support with accuracy and empathy. -Collaborate with internal teams to enhance user experience and operational efficiency. 4. Event & Campaign Support (Preferred) -Support the planning and execution of voice-room events, SVIP activities, and engagement campaigns. -Demonstrate knowledge or interest in the voice-chat or livestreaming ecosystem. Qualifications -Bachelor's degree in marketing, business, communications, or related fields preferred. -13 years of experience in sales, customer service, user operations, or account management. -Strong communication and interpersonal skills with high emotional intelligence. -Patient, detail-oriented, trustworthy, and able to manage routine tasks with professionalism. -Ability to work with spreadsheets (Excel/Google Sheets) for simple data processing. -Experience in merchant management or familiarity with merchant ecosystems is a plus. -Prior exposure to IMO, HAGO, Helloyo, or similar audio/livestream products is an advantage.
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User Operations
2 weeks ago
India BIGO Full timeProvide dedicated 1:1 service support for SVIP clients, ensuring a premium and seamless user experience. -Merchant Coordination -Manage communication and partnerships with merchant/seller across various regions. -Handle basic operational documentation, including pricing sheets, data reports, and simple contract-related tasks. -Maintain strong professional...
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User Operations
2 weeks ago
India BIGO Full timeKey Responsibilities 1.SVIP Client Management -Provide dedicated 1:1 service support for SVIP clients, ensuring a premium and seamless user experience. -Build long-term relationships with high-value users and proactively identify their needs. -Implement and optimize SVIP service processes to enhance satisfaction and retention. 2. Merchant Coordination...
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User Operations
2 weeks ago
India BIGO Full timeKey Responsibilities1.SVIP Client Management-Provide dedicated 1:1 service support for SVIP clients, ensuring a premium and seamless user experience.-Build long-term relationships with high-value users and proactively identify their needs.-Implement and optimize SVIP service processes to enhance satisfaction and retention.2. Merchant Coordination-Manage...
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User Operations
2 weeks ago
india, IN BIGO Full timeKey Responsibilities1.SVIP Client Management-Provide dedicated 1:1 service support for SVIP clients, ensuring a premium and seamless user experience.-Build long-term relationships with high-value users and proactively identify their needs.-Implement and optimize SVIP service processes to enhance satisfaction and retention.2. Merchant Coordination-Manage...
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User Acquisition Manager
3 weeks ago
India RocketShip HQ - Mobile User Acquisition Agency Full timeRocketShip HQ is a full-service mobile user acquisition agency. We work with some of the fastest growing apps in the world - to help them grow faster.We've grown apps from near zero to millions in revenue, managed $100mm+ in ad spend profitably & sustainably, made 10,000+ ads - and helped multiple companies get to successful exits.We also host the Mobile...
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User Acquisition Manager
3 weeks ago
India RocketShip HQ - Mobile User Acquisition Agency Full timeRocketShip HQ is a full-service mobile user acquisition agency. We work with some of the fastest growing apps in the world - to help them grow faster. We've grown apps from near zero to millions in revenue, managed $100mm+ in ad spend profitably & sustainably, made 10,000+ ads - and helped multiple companies get to successful exits. We also host the Mobile...
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User Experience Designer
3 weeks ago
Chennai, India Peninsular Research Operation Full timeJob Description 1. About Us Peninsular Research Operation (PRO) believes in a purpose-driven approach committed to creating innovative products. We leverage the knowledge acquired by our creative minds from our products and offer them as platform solutions to customers. This fuels our drive to excel while implementing high-quality and effective technology...
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User Experience Design
2 days ago
India SAP Full timeWe help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your...
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End User Experience
5 days ago
Remote India Duck Creek Technologies Full timeHelping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek. WHO WE ARE: Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the...
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Senior Manager, QA
4 weeks ago
Mumbai, India Pfizer Full timeJob Description Role Summary The Senior Manager, QA / User Testing will lead the strategic planning, execution, and continuous improvement of user testing initiatives within the AI Accelerator team. This role is pivotal in ensuring that AI-driven solutions meet the highest standards of quality, usability, and compliance Role Responsibilities Strategic...