OPEX Specialist

1 week ago

Pune India Thermax Limited Full time

Job Description

Job Description

Key Responsibilities

- Conduct an in-depth analysis of existing O&M processes to identify inefficiencies and bottlenecks.
- Recommend and implement process optimization measures to improve efficiency and reduce costs.
- Develop and maintain process documentation, SOPs, and best practice guidelines.
- Design templates and data sheets to capture operational data effectively.
- Collect, analyze, and interpret operational data to identify trends and measure performance.
- Provide actionable insights to support decision-making and cost savings (spares, manpower, etc.).
- Support the implementation of Lean methodologies to streamline workflows and reduce waste.
- Participate in OPEX projects, ensuring on-time execution and delivery of measurable outcomes.
- Promote a culture of continuous improvement through awareness and training programs.
- Manage and monitor the CCHI Index to enhance customer satisfaction.
- Coordinate complaint review meetings with stakeholders and the Operations Head.
- Ensure timely resolution of customer complaints with follow-up actions and sustainable solutions.
- Identify opportunities to digitize and automate processes for enhanced efficiency and accuracy.
- Support deployment of digital applications (e.g., Maintwiz) and other relevant tools.
- Partner with cross-functional teams to drive operational improvements.
- Benchmark organizational performance against industry standards and identify improvement areas.

Qualifications & Experience

- Education: Bachelor's degree (Engineering or related discipline preferred).

Experience

- 9 years in Business Excellence, Operations, or Process Improvement (23 years of O&M experience preferred).
- Proven track record in process improvement and data-driven decision-making.
- Ability to travel to plant sites for direct assessment and implementation.

Technical Skills

- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
- Working knowledge of Lean, Six Sigma, or other continuous improvement methodologies.
- Strong analytical and problem-solving skills with data-driven thinking.

Critical Competencies

- Strong stakeholder management and collaboration skills.
- Excellent communication (verbal & written) and interpersonal abilities.
- Proactive, results-driven, and detail-oriented mindset.
- Ability to work independently as well as in cross-functional teams.
- Strong time management and organizational skills.
- Ability to lead and influence change within the organization.

Key Attributes

- Customer-focused with a continuous improvement orientation.
- Ability to manage complexity and adapt to evolving business needs.
- Hands-on approach with a willingness to work closely with ground-level teams.

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