Transportation Representative Noc Ib

DESCRIPTION The L2 associate acts as the primary interface between Amazon and our stakeholders so to our seller POCs - you ARE Amazon L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides expedites prompt and efficient service to Amazon customers delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Graduation in any specialization from a recognized university Excellent communication skills written and verbal in language Ability to communicate correctly and clearly with all customers Good comprehension skills - ability to clearly understand and state the issues customers present Ability to concentrate - follow customers issues without distraction to resolution Work successfully in a team environment as well as independently Familiarity with Windows XP Microsoft Outlook Microsoft Word and Internet Explorer Excellent typing skills Demonstrates an ability to successfully navigate websites Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Logistics background and Experience in similar role Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner