Transportation Representative, Executive Customer Relations
2 weeks ago
Job Description Description Executive Customer Relations (ECR) team manages IN trans related escalations for rescue, root causing and medium/long term systemic changes. The team manages multiple programs such as INOPS VPI, ECR email escalations and customer rescue programs. The team liaises with stakeholders across the IN Network to develop proactive rescue mechanisms, solutions and systemic fixes around the opportunities identified through root cause analysis to improve customer experience. Key job responsibilities Respond to inquiries from leaders, in addition to resolving contacts (received through escalation channels). Communicate effectively and professionally with CS and non-CS departments. Work on a detailed root cause analysis. Recognize systemic and quality concerns contributing to poor customer experiences and communicate to appropriate stakeholders. A day in the life You will address customer issues by rescuing the customer but also by identifying and measuring root cause of the customer's experience failure and presenting your findings and recommendations to right stakeholders who can fix process or technology that caused customer defect. Basic Qualifications - A relentless obsession for the customer. - Excellent English communication skills both verbal and written. - Prior experience in Customer Service - Demonstrates flexibility in work hours based on operational requirement. - Ability to work independently, self-motivated, and demonstrate flexibility in approaching responsibilities and change. - Displays good judgment and discretion. - Excellent decision-making skills to effectively manage the needs of the customer and business Goal driven, target orientated, able to step back and look at the bigger picture, the person will also be able to manage during ambiguity and possess a preparedness to get involved Preferred Qualifications - Prior experience in Customer Service - Perfection in responses to internal leaders is required. - MS-Office Suite (Word, PowerPoint, Excel, SharePoint). Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Company - ASSPL - Karnataka - B56 Job ID: A3064990
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Transportation Representative, IB Sked
4 weeks ago
India Amazon Full timeJob Description Description Over the past 20 years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. NOC (Network Operation Center) is the central command and control center for Transportation Execution across the Amazon's transportation network. It ensures hassle free, timely pick-up and...
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India Amazon Full timeJob Description Description Network Operation Center team is looking for a Transportation representative to join its AMZL (Amazon logistics) CO (Central Operations) that supports in driving transportation (Last Mile) related programs. Central Operations Transportation Representative ensures positive interaction between Amazon operators, third party companies...
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India Amazon Full timeJob Description Description Amazon is looking for motivated individuals for the profile of Transportation Representative for its Amazon Freight team. The goal is to develop easy-to-use, reliable and transparent line haul transportation services that beat all existing shipping alternatives for our customers. In doing this, Amazon Freight is building...
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Transportation Representative, Trans SME
4 days ago
India Amazon Music Full timeJob Description Description NOC (Network Operation Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to...
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India Amazon Full timeJob Description Description Job Description for Transportation Representative NOC NOC Overview NOC (Network Operation Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from...
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Transport Executive
4 hours ago
Noida, India JLL Full timeJob Description Job Description: Transport Executives Travel Services Implement travel policies and process as per guidelines; Negotiate corporate deals with airlines and hotels; Monitor and evaluate the performance of the travel agents; Analyse travel bills and control costs for the company; Ensure timely receipt and processing of vendor bills and reports...
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Executive - Transport
3 weeks ago
India Cushman & Wakefield Full timeJob Title Executive - Transport Summary The role is responsible for transport operations and This includes managing and assisting with the overall coordination collaboration and development of routes planning and implementation About the Role Plan and coordinate daily transport operations Assign and monitor driver schedules and shifts Optimize route planning...
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Transportation Representative, AV
2 weeks ago
India Amazon Music Full timeJob Description Description TOC (Transportation Operation Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon...
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Transportation Representative, AV
4 days ago
India Amazon Music Full timeJob Description Description TOC (Transportation Operation Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon...
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Transportation Representative, Amazon Shipping
2 weeks ago
India Amazon Full timeJob Description Description A transportation representative acts as the primary interface between Amazon, seller and our delivery partners. Associates are expected to identify concerns and work on troubleshooting delivery partner/seller issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and...
