Av Service Engineer

Role AV Service Engineer AV Subject Matter Expert Pune Location Pune India based on client site 5 days per week Salary Negotiable Dependent on experience plus company benefits Days Monday - Friday Shifts Available We have two shift patterns available so you can select either at interview 1 India Night Shift 40 hours a week covering 7am - 7pm US Nashville time zone or 2 India Days 40 hours a week Yorktel-Kinly is a unified global leader in collaboration systems integration and managed services We focus on transforming workspaces simplifying complexity and empowering people Our in-house expertise includes AI-powered room monitoring 24 7 support and a unique enterprise service layer enabling us to operate with even greater agility efficiency and precision With 27 offices in 11 countries 1 600 colleagues 900 specialist accreditations 40-years professional experience and 2 500 customers we are delivering scalable secure and sustainable solutions around the world As one of our major clients continues to expand and require additional services from Yorktel-Kinly we now have opportunities for a number of proven AV Engineers AV Subject Matter Experts to join our highly talented onsite team at a fantastic client site in Pune With a focus on providing exceptional technical support for AV systems including Crestron QSC Appspace Vbrick Cisco and Microsoft Teams Rooms MTR and working as part of our established global technical team this opportunity provides a clear pathway for professional development and longer term career opportunities You ll be working with a high-profile client gaining invaluable experience and exposure that will accelerate your career In this role you will focus on advanced troubleshooting ticket resolution and remote guidance for on-site engineers You will contribute to the efficiency and reliability of AV services by delivering high-quality support and maintaining documentation This is a technical role focused solely on AV troubleshooting execution and problem-solving Key responsibilities Deliver advanced remote technical support for AV systems across global locations Troubleshoot and resolve issues using tools such as Crestron Toolbox Q-SYS Designer MTR Admin Center etc Provide real-time support and step-by-step guidance to on-site engineers for physical interventions when required Identify recurring issues and document technical insights for team reference Work closely with fellow AV SMEs network engineers and stakeholders to resolve complex technical problems Support escalation processes by providing timely and thorough responses to high-priority issues under the guidance of the team lead Assist in creating and updating internal documentation including FAQs playbooks and troubleshooting guides Contribute technical insights and lessons learned to support the broader AV support team Use Crestron Toolbox and associated tools SMPL Debugger Text Console DM Tool etc for remote diagnostics Troubleshoot issues with Crestron control panels processors and switchers Support firmware updates and configuration reviews as directed Troubleshoot Q-SYS audio signal flow DSP issues and network conflicts Use Q-SYS Designer Software to remotely investigate and resolve AV concerns Diagnose issues related to digital signage content playback and scheduling Manage Appspace user configurations and troubleshoot display integrations remotely Support live and on-demand video streaming troubleshooting Monitor and configure encoder settings and stream delivery pathways Troubleshoot Cisco video endpoints and room systems Webex Rooms codecs touch panels Remotely troubleshoot MTR peripherals displays cameras microphones Resolve issues with call quality connectivity and meeting platform integration Skills and experience Solid corporate experience with a proven background in providing AV technical support Advanced knowledge of Crestron Q-SYS Appspace Vbrick Cisco and MTR systems covering control audio video and network integration Experience with Crestron Toolbox Q-SYS Designer is mandatory Strong troubleshooting skills for complex hardware software and network issues across AV platforms Ability to clearly explain technical details to team members clients and stakeholders Certifications CTS Crestron QSC or Microsoft certifications are preferred If you are selected for interview and need any reasonable adjustments made for your interview please let the Talent Acquisition team know at the point of scheduling If you do require details of the vacancy or the application process in an alternative format please email outlining your requirements Equal Opportunities At Yorktel-Kinly we are unified by a commitment to providing a working environment that is as inclusive responsible and welcoming as possible for all our teams and prospective employees We provide equal employment where all applicants are encouraged to apply regardless of sex age gender identity pregnancy colour race national origin sexual orientation disability religion or any other protected characteristics We want you to bring your true self to work and provide you with a workplace where you can thrive We welcome your application and look forward to seeing you at Yorktel-Kinly soon