Servicenow Service Architect

Software the fuel for mobility We bring bold digital visions to life So we re on the lookout for more curious and creative engineers who want to create change - one line of high-quality code at a time Our transformation isn t for everyone but if you re excited about solving the leading-edge technological challenges facing the auto industry then let s talk about your next move Let s introduce ourselves At Volvo Cars we are making bold digital visions come true We aim to be the leader in the automotive world by creating a digital ecosystem built around making our customers lives less complicated What we all have in common at Volvo Cars is our passion for protecting lives our endless curiosity and our dedication to create a new future for the automotive industry Our human centric focus is what separates us from all other car companies What you ll do As a Service Architect for ServiceNow you will play a central role in shaping one of our most critical digital platforms In this position you will act as the internal design authority responsible for ensuring that the ServiceNow platform evolves in line with our enterprise architecture operational standards value realization through licenses and strategies as well as business needs You will work closely with our outsourcing partner serving as a strategic counterpart to their architects Your focus will be on safeguarding architectural integrity guiding design decisions and ensuring that externally developed solutions align with our vision for service modularity and interoperability Also you will ensure the platform s scalability security and alignment with business goals across a global organization Main responsibilities Act as the internal architectural authority for ServiceNow providing strategic direction and design validation Contribute to platform strategy and roadmap by aligning long-term architecture with service evolution Define and evolve platform-level design patterns guardrails and integration principles Review and approve solution designs delivered by external partners ensuring alignment with our enterprise architecture Ensure ServiceNow services are interoperable maintainable and scalable supporting seamless service experiences Govern use of platform structures such as data models workflows and service hierarchies Drive automation transformation by leading adoption of workflow automation orchestration and low-code no-code capabilities cross company Championing the adoption of AI and machine learning features to improve user experience decision-making and operational efficiency Ensure that integrations and automation on the platform are designed to meet performance compliance and supportability expectations Act as the platform authority in vendor discussions licensing optimization and ServiceNow release planning Drive architectural convergence by promoting reuse of design patterns and consistency across modules Translate business needs and platform vision into architectural requirements for delivery partners Drive innovation by staying current on ServiceNow releases emerging features and industry best practices What you ll bring Have a strong architectural background with deep expertise in the ServiceNow platform including its data structures modular architecture workflow capabilities and integration patterns You have worked with ServiceNow for several years in various types of assignments and you are comfortable initiating and driving change and improvements independently Are confident acting as the internal design authority in a fully outsourced delivery model Understand how to guide architectural trade-offs to balance long-term maintainability with delivery speed Have hands-on experience with data modeling platform modularity and design patterns Bring an enterprise mindset thinking beyond individual modules or use cases to support platform-wide scalability Communicate clearly and can translate architecture into practical collaboration models with external and internal stakeholders Thrive in a platform-centric environment where service integrity performance and user experience are key outcomes Volvo Cars For Life For nearly a century Volvo Cars has empowered people to move freely in a personal sustainable and safe way Today we are driving bold advancements in electrification sustainability and automotive safety To realise our ambitious vision we are seeking innovative minds who are ready to tackle the challenges of tomorrow - today In our company we believe extraordinary things are achieved by ordinary people with the drive to make a difference Bengaluru KA IN 562122 Job requisition ID 77987