Field Service Engineer

Job Description

Job Description

Job Posting Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But itu2019s not just what we do, itu2019s who we are. We are 80,000, wonderfully unique individuals, with two things in common. and a relentless determination to deliver on our customersu2019 needs. Itu2019s what inspires us to create meaningful solutions u2013 the kind that make a real difference u2013 when it matters most.

The world and our customersu2019 needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. Thatu2019s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philipsu2019 purpose has never been more relevant. So whatever your role, if you share our passion for helping others, youu2019ll be working towards creating a better and fairer future for all.

You are responsible for

The FSE performs the major functions listed below. The position may require additional duties/responsibilities that may not be outlined below, and specific functions are subject to change, for Multi-modality equipment(CT/MRI/Cathlab/XRay/Ultrasound)
u2022To support philips customer in mumbai and Goa region for IGT products.

Basic troubleshooting, installation, maintenance and repair on designated equipment
u2022 Completing Preventative Maintenance and field modifications.
u2022 Ordering and managing repair parts cycle times.
u2022 Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
u2022 Maintaining daily communications with customers to ensure resolution and proper follow-up.
u2022 Maintaining tools and test equipment and ensuring they are properly calibrated.
u2022 Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements.
u2022 Utilizing the escalation process to resolve customer service delivery issues.
u2022 Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales.
u2022 Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
u2022 The ability to lift and carry a toolbox that can weigh up to 50 lbs.
u2022 Adhering to current regulatory requirements

Delivery:

- The FSE would ensure full compliance of Service Delivery Processes and deliver services both effectively and efficiently
- The FSE would before taking over the Life Cycle Management of an installed machine
- The FSE would also for the system in the region
- The position of a FSE would entail and of the respective systems projects
- FSE would and would also maintain and complete the PM Schedules within the stipulated time frame
- The FSE would
- Ensure Reduced down with timely updates to customer.
- Participate and drive projects to maintain Territory Operational KPI above target in complaisance manner.

Selling :

- As a FSE, Person would and in CS Sales Promotion and achievement of overall CS Team Sales Targets
- FSE would coordinate the process of Spare parts Sales with the Customer
- Identifying opportunities for and promoting the same to the Customer would also fall within the jobu2019s purview
- The FSE would about the latest developments and the prevailing market condition to enable the organization to be competitive.

Service Administration

- The FSE would report all necessary information both technical and administration [Call Completion Call Reporting, PM, FCO, Installations] as per the norms
- The FSE would be responsible for proper handling of parts/ Test & Measuring Instruments to ensure return of all parts with proper documents
- The responsibility of collecting Customer Overdue Outstanding would lie with the FSE.

Customer Satisfaction

- FSE would also be responsible for of certain issues to the concerned FSE and work as a team to provide appropriate.

You are a part of

Customer Support team and will be support on multimodality as FSE

To succeed in this role, youu2019ll need a customer-first attitude and the following

- BE- Any engineering
- 3+ years of experience in X-ray , CT, MR, and Cath lab
- Strong experience in medical device/services
- Experience in troubleshooting, Maintenance and installation of medical Equipment.
- Good Communication skills

In return, we offer you au00A0challenging, innovative environment with great opportunities to explore. Our benefits are very competitive and designed around your preferences:

- A rewarding career in Philips with attractive package.
- A variable bonus based on both Philips results and personal performance
- Extensive set of tools to drive your career, such as a personal development budget, free training and coaching
- Attractive collective health insurance package
- Opportunity to buy Philips shares and products with discount.

Our commitment to inclusion and diversity

At Philips, we provide equal opportunities to all our employees and to all eligible applicants for employment in our companyu00A0, irrespective of age, color, disability, nationality, race, religion, gender, sexual orientation (LGBTQ +), and all aspects that make individuals unique. Encouraging diversity and fostering inclusion are key to our mission of improving the lives of 2.5 billion people a year by 2030 through meaningful innovation. We have fair, transparent, and clear employee policies which promote diversity and equality, in accordance with currently applicable law.u00A0For, we believe that life is better when #youareyou.

At Philips, we provide equal opportunities to all our employees and to all eligible applicants for employment in our companyu00A0, irrespective of age, color, disability, nationality, race, religion, gender, sexual orientation (LGBTQ +), and all aspects that make individuals unique. Encouraging diversity and fostering inclusion are key to our mission of improving the lives of 2.5 billion people a year by 2030 through meaningful innovation. We have fair, transparent, and clear employee policies which promote diversity and equality, in accordance with currently applicable law.u00A0For, we believe that life is better when #youareyou.

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart u2013 which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home u2013 for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:
There's a certain energy when everyoneu2019s in the same room that can heighten idea generation and creative friction needed for problem-solving.
Choosing where, when and how to work can vary according to task and team schedules. Flexibility isnu2019t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips
Working at Philips is more than a job. Itu2019s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

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