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2 days ago


Bengaluru India Infosys Full time

Job Description - 5+ years of experience in Desktop support - Strong Experience in windows 10 and 11 support. - Able to manage a team of 10-20 members - Mandatory to work 24X7 shifts - Experience with scripting automation using Vbscript, powershell, or other scripting languages, with three years experience using PowerShell to automate task would be an added advantage. Support Desktop & Laptop OS - Windows, Mac installation, configuration & troubleshooting - Microsoft patches, AV and desktop application support - Troubleshoot Desktop & Laptop OS Configuring of Driver & Devices - Install & troubleshoot standard software - Email & Application Support - Basic LAN - IP address allocation, conflicts, able to differentiate the required network from others - Wireless LAN troubleshooting - Perform Install, Move, Add or Change (IMAC) at the workstation level - AD domain - Resolve Printer installation and sharing related issues (Network / Local Printer) - Scanner relates issues/troubleshooting - In case of hardware problems, escalate to hardware vendors - Remote Support-Desktop and Remote Assistance



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