▷ [Apply in 3 Minutes] Associate Project Manager - Managed Services & Support Projects

We are seeking a highly skilled and motivated Assocaite Project Manager to lead IT and Managed Services projects. The ideal candidate will bring strong fundamentals in project management, hands-on experience with Managed Services delivery, and proven expertise in Agile methodologies. This role demands ownership, accountability, and the ability to balance structured execution with proactive risk management in a client-facing environment.

Title : Project Manager – Managed Services

Location : Remote Work

Employment Type: Full-time

Work Timings : 8 PM - 4 AM

Experience Level - 2-5 years only

Roles and Responsibilities:

- Lead and manage the end-to-end lifecycle of Managed Services & support projects, ensuring strict adherence to scope, schedule, and budget.
- Drive SLA-driven service delivery with a focus on governance, compliance, and continuous service improvement (CSI).
- Serve as the primary point of contact for Severity 1 & Severity 2 issues, coordinating swift resolution with minimal impact to business operations.
- Develop and maintain 24/7 coverage rosters to ensure uninterrupted service availability.
- Oversee the preparation, review, and approval of Root Cause Analysis (RCA) documents, ensuring accuracy and timely closure.
- Effectively manage and refine the project backlog, collaborating with client stakeholders to prioritize work items aligned with business goals.
- Anticipate risks proactively, establish mitigation strategies, and address issues before they escalate.
- Maintain a consistent reporting cadence (weekly, monthly dashboards, progress updates) to clients and internal leadership.
- Document and track all activities with high attention to detail, including Minutes of Meeting (MoMs), decision logs, and follow-ups.
- Build and nurture strong client relationships, ensuring clear, empathetic, and professional communication at all times.

Required Skills & Experience

- Strong foundation in Project Management concepts – risk management, scope management, stakeholder management, change management, and decision logging.
- Proven experience delivering projects in a Managed Services environment, including SLA management and governance models.
- Expertise in Agile and Scrum methodologies with hands-on delivery experience.
- Demonstrated ownership and accountability, driving deliverables with minimal supervision.
- Highly organized with excellent documentation skills and the ability to maintain a structured, transparent, and reliable source of truth.
- Strong proactive risk anticipation and mitigation capabilities.
- Excellent client communication and relationship management skills with the ability to influence and lead conversations.
- Flexibility to work in shift timings (8:30 PM – 4:00 AM IST) for real-time collaboration with global clients.

About Techolution :

Techolution is a next gen Consulting firm on track to become one of the most admired brands in the world for "innovation done right". Our purpose is to harness our expertise in novel technologies to deliver more profits for our enterprise clients while helping them deliver a better human experience for the communities they serve.

With that, we are now fully committed to helping our clients build the enterprise of tomorrow by making the leap from Lab Grade AI to Real World AI. Other focus areas being Enterprise Cloud, Product Innovation 3D printing, Robotics), Real World AI Services (CV, LLM, CNN).

We are honored to have recently received the prestigious Inc 500 Best In Business award, a testament to our commitment to excellence. We were also awarded - AI Solution Provider of the Year by The AI Summit 2023, Platinum sponsor at Advantage DoD 2024 Symposium and a lot more exciting stuff While we are big enough to be trusted by some of the greatest brands in the world, we are small enough to care about delivering meaningful ROI-generating innovation at a guaranteed price for each client that we serve.

Our thought leader, Luv Tulsidas, wrote and published a book in collaboration with Forbes, “Failing Fast? Secrets to succeed fast with AI”. Refer here for more details on the content - https://www.luvtulsidas.com/

Let's explore further

Uncover our unique AI accelerators with us:

1. Enterprise LLM Studio: Our no-code DIY AI studio for enterprises. Choose an LLM, connect it to your data, and create an expert-level agent in 20 minutes.

2. AppMod. AI: Modernizes ancient tech stacks quickly, achieving over 80% autonomy for major brands

3. ComputerVision. AI: Our ComputerVision. AI Offers customizable Computer Vision and Audio AI models, plus DIY tools and a Real-Time Co-Pilot for human-AI collaboration

4. Robotics and Edge Device Fabrication: Provides comprehensive robotics, hardware fabrication, and AI-integrated edge design services.

5. RLEF AI Platform: Our proven Reinforcement Learning with Expert Feedback (RLEF) approach bridges Lab-Grade AI to Real-World AI.

6. AI Center of Excellence: Establishes an AI Center of Excellence to maximize AI potential and ROI.

Some videos you wanna watch

- Computer Vision demo at The AI Summit New York 2023
- Life at Techolution
- GoogleNext 2023
- Ai4 - Artificial Intelligence Conferences 2023
- WaWa - Solving Food Wastage
- Saving lives - Brooklyn Hospital
- Innovation Done Right on Google Cloud
- Techolution featured on Worldwide Business with KathyIreland
- Techolution presented by ION World’s Greatest

Visit us @www.techolution.com : To know more about our revolutionary core practices and getting to know in detail about how we enrich the human experience with technology.