[Urgent] Associate

24 hours ago

Delhi, India HCLTech Full time

Greetings from HCL Technologies

Hiring for " Hospital Information Systems (HIS) & EHR ,EMR ."

Experience

- 3-14 years
Location

- Bangalore / Chennai / Noida / Pune / Hyderabad
Notice period - Immediate to 60 days Only
CTC

- Can be discussed

We are looking for a highly experienced and technically proficient

L2 Support Engineer

with

end-to-end knowledge of Hospital Information Systems (HIS) & EHR ,EMR . This role requires deep understanding of all HIS modules, healthcare workflows, and technical infrastructure. The candidate will be responsible for resolving complex issues, supporting integrations, and ensuring seamless operation of HIS across clinical, administrative, and operational domains.
Key Responsibilities:
Provide second-level support for all HIS modules, including:
Patient Administration

(Registration, Admission, Discharge, Transfer)
Outpatient & Inpatient Management
Pharmacy & Medication Management
Laboratory Information System (LIS)
Radiology Information System (RIS)
Billing, Claims, and Insurance
Clinical Documentation & EMR
Operation Theatre (OT) Management
Inventory & Supply Chain
Emergency & Acute Care
Nursing & Ward Management
Dietary, Housekeeping, Biomedical, and Support Services
Perform root cause analysis and resolve escalated issues from L1 support.
Collaborate with development, infrastructure, and vendor teams for bug fixes, enhancements, and upgrades.
Support HIS integrations with third-party systems (e.g., PACS, LIS, ERP, mobile apps).
Monitor system performance, conduct audits, and ensure data integrity.
Participate in HIS implementation, testing, and go-live support.
Document technical solutions, SOPs, and contribute to training materials.
Ensure compliance with healthcare regulations and data security standards.
Technical Skills Required:
HIS Platforms:

Deep familiarity with enterprise HIS solutions (e.g., Cerner, Meditech, TrakCare, or custom-built systems)
Database Management:

Advanced SQL, Oracle, MS SQL Server – query optimization, stored procedures, data migration
Operating Systems:

Windows Server, Linux (advanced troubleshooting)
Networking:

TCP/IP, VPN, DNS, DHCP, VLANs, firewall configurations
Healthcare Standards:

HL7, FHIR, DICOM, ICD-10, SNOMED CT
Application Servers:

IIS, Apache, Tomcat
Scripting & Automation:

PowerShell, Bash, Python (for diagnostics and automation)
Monitoring Tools:

Nagios, Zabbix, SolarWinds, Grafana
Ticketing Systems:

ServiceNow, Jira, Fresh service
Remote Support Tools:

Citrix, TeamViewer, Any Desk
Security & Compliance:

HIPAA, ISO 27001, GDPR (awareness and implementation)
Qualifications:
Bachelor’s or Master’s degree in Computer Science, Information Technology, Biomedical Engineering, or related field.
4–7 years of experience in HIS support or healthcare IT systems.
Proven experience in handling HIS across multiple modules and hospital departments.
Strong analytical, communication, and documentation skills.
Ability to work independently and in cross-functional teams.
Preferred Certifications:
Healthcare IT certifications (e.g., CHIT, HIMSS)
Cloud certifications (Azure, AWS – if HIS is cloud-hosted)

Interested candidate please drop mail to "kushmathattanda.baby@hcltech.com"

Regards,
Kushma
kushmathattanda.baby@hcltech.com
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