Technical Support Engineer
3 days ago
About Us: At LXME, we’re building India’s first full-stack financial platform for women — designed to help them save, invest, and manage money confidently. We’re on a mission to create real impact, and we’re looking for passionate builders to join our tribe. Job Description: The Technical Support Specialist is responsible for providing technical support and troubleshooting issues reported by customers. This includes analyzing error logs, reviewing user journey data through integrations like User Experior and MoEngage, and checking system APIs and cron jobs to identify root causes of issues. The specialist will collaborate closely with the operations, customer servicing and engineering team to communicate findings and ensure timely resolution of technical problems. Additionally, this role involves creating and executing SQL queries to extract and analyze database entries, performing regular updates to data tables to maintain data integrity, and offering DevOps support by monitoring system stability and performance to ensure optimal operation. Key Responsibilities: ● Diagnose and resolve customer-reported technical issues in a timely manner. ● Analyze error logs and use tools like User Experior and MoEngage to understand user behavior and journey where issue occurred. ● Review system APIs, cron jobs, and other backend processes to identify potential issues. ● Collaborate with developers to share detailed findings for issue resolution. ● Write and execute SQL queries to retrieve or edit data. ● Perform periodic updates to data tables to ensure accurate and up-to-date information. ● Provide DevOps support by monitoring system stability. ● Identifying performance issues and ensuring a stable operational environment. Required Skills & Qualifications: ● Technical Knowledge: Strong understanding of APIs, cron jobs, integrations with customer experience tools like User Experior and MoEngage, and basic DevOps practices. ● Troubleshooting Skills: Proven experience in diagnosing and resolving technical issues, with an ability to work through complex problems systematically. ● Database Management: Proficiency in SQL for creating and running queries, as well as experience in managing and updating database tables. ● DevOps Support: Familiarity with monitoring tools and processes to ensure system stability and performance. ● Communication Skills: Ability to translate technical findings into clear, actionable feedback for developers and other stakeholders. ● Attention to Detail: Keen eye for spotting discrepancies in logs and data that could point to the root cause of issues. ● Collaboration: Experience working in a cross-functional environment with developers, product teams, and customer support. ● Analytical Thinking: Capable of analyzing user behavior data and logs to uncover patterns and insights that drive problem resolution. Preferred Qualifications: ● Experience with ticketing systems or customer support tools. ● Familiarity with cloud-based systems and APIs. ● Basic knowledge of programming or scripting languages is a plus.
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Mumbai, India Ribbon Communications Operating Company Full timeSUMMARY : Provides engineering support to customers, customer support personnel and field support staff on systems and product issues. Works with customer and company personnel to define technical problem, determine the solution and assist customer in implementing the fix. Provides technical feedback to engineering concerning product...
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Technical Support Engineer
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Mumbai, Maharashtra, India Prodigal Full time US$ 10,000 - US$ 50,000 per yearAt Prodigal, we are building AI Agents for loan servicing and collections. Founded in 2018 by IITB alumni, our journey began with one bold mission: to eradicate the inefficiencies and confusion that have plagued the lending and collections industry for decades. We are backed by Y Combinator, Accel and Menlo Ventures. Today, we stand at the forefront of a...
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Technical Support Engineer
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Mumbai Metropolitan Region, India Apex One Full timeWe're Hiring | Technical Support Engineer (Voice) – Civil Engineering Location: Malad Shift: Day Shift Week Off: 1 Rotational Salary: Up to ₹35,000 Take-HomeWe are looking for a skilled Civil Engineering professional for a Technical Support (Voice) role. Role Requirements Minimum 1 year of experience in new and repair construction (MANDATORY) Ability to...
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Technical Support Engineer
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Mumbai, India Traka Full timeASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. We...
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Technical Support Engineer
2 weeks ago
Mumbai, India Traka Full timeASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. We...
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Technical support engineer
2 weeks ago
Mumbai, India Traka Full timeASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. We...
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Mumbai, Maharashtra, India Ribbon Communications Full timeJOB PROFILE SUMMARY: Provides engineering support to customers, customer support personnel and field support staff on systems and product issues. Works with customer and company personnel to define technical problem, determine the solution and assist customer in implementing the fix. Provides technical feedback to engineering concerning product...
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Technical Support Engineer
2 weeks ago
Mumbai, India Traka Full timeASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. We have...
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Technical Support Engineer
2 weeks ago
Mumbai, India Traka Full timeASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions . Every day, we reimagine how people move through a safer, more open world with ease . If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. We...
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Technical support engineer
2 weeks ago
Mumbai, India Traka Full timeASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. We have...
