(Apply in 3 Minutes) Technical Support Engineer
1 day ago
About Us: At LXME, we’re building India’s first full-stack financial platform for women — designed to help them save, invest, and manage money confidently. We’re on a mission to create real impact, and we’re looking for passionate builders to join our tribe. Job Description: The Technical Support Specialist is responsible for providing technical support and troubleshooting issues reported by customers. This includes analyzing error logs, reviewing user journey data through integrations like User Experior and MoEngage, and checking system APIs and cron jobs to identify root causes of issues. The specialist will collaborate closely with the operations, customer servicing and engineering team to communicate findings and ensure timely resolution of technical problems. Additionally, this role involves creating and executing SQL queries to extract and analyze database entries, performing regular updates to data tables to maintain data integrity, and offering DevOps support by monitoring system stability and performance to ensure optimal operation. Key Responsibilities: ● Diagnose and resolve customer-reported technical issues in a timely manner. ● Analyze error logs and use tools like User Experior and MoEngage to understand user behavior and journey where issue occurred. ● Review system APIs, cron jobs, and other backend processes to identify potential issues. ● Collaborate with developers to share detailed findings for issue resolution. ● Write and execute SQL queries to retrieve or edit data. ● Perform periodic updates to data tables to ensure accurate and up-to-date information. ● Provide DevOps support by monitoring system stability. ● Identifying performance issues and ensuring a stable operational environment. Required Skills & Qualifications: ● Technical Knowledge: Strong understanding of APIs, cron jobs, integrations with customer experience tools like User Experior and MoEngage, and basic DevOps practices. ● Troubleshooting Skills: Proven experience in diagnosing and resolving technical issues, with an ability to work through complex problems systematically. ● Database Management: Proficiency in SQL for creating and running queries, as well as experience in managing and updating database tables. ● DevOps Support: Familiarity with monitoring tools and processes to ensure system stability and performance. ● Communication Skills: Ability to translate technical findings into clear, actionable feedback for developers and other stakeholders. ● Attention to Detail: Keen eye for spotting discrepancies in logs and data that could point to the root cause of issues. ● Collaboration: Experience working in a cross-functional environment with developers, product teams, and customer support. ● Analytical Thinking: Capable of analyzing user behavior data and logs to uncover patterns and insights that drive problem resolution. Preferred Qualifications: ● Experience with ticketing systems or customer support tools. ● Familiarity with cloud-based systems and APIs. ● Basic knowledge of programming or scripting languages is a plus.
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[Apply in 3 Minutes] "Scrum Master"
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Mumbai, India Jobted IN C2 Full timeChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of...
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(Apply in 3 Minutes) Engineer
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Mumbai, India Charles Technologies Full timeCharles Technologies is a dynamic startup based in Chennai, focused on building innovative mobile and web applications that elevate user experiences. We are seeking a skilled and passionate Technical Support Engineer to join our growing team in Mumbai to ensure the quality and reliability of our cutting-edge digital products. Key Responsibilities: - Provide...
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Delhi, Kolkata, Mumbai, India Sentinelone Full timeJob Description What will you do As a Staff Technical Support Engineer specializing in Windows environments, you'll be a key member of our Endpoint Security team. You'll serve as the final escalation point for complex issues related to SentinelOne agents deployed on Windows, working closely with frontline support, engineering, and product teams to ensure...
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Sr Software Engineer
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▷ Apply in 3 Minutes: SME- Data Center
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Vikhroli (W), Mumbai, India Jobted IN C2 Full timeJob Description: About the Role: The Subject Matter Expert (SME) – Data Centres will provide strategic technical expertise and leadership in the design and execution of data centre projects. The role involves collaborating with multidisciplinary engineering teams to deliver world-class, efficient, and sustainable data centre solutions aligned with client...
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Mumbai, India JPMorganChase Full timeJob Description Job Description Serve as an emerging member of an 55IP Global Application (Tech / Production) Support team to provide technical assistance to 55IP and JPMorgan clients. You're ready to gain the skills and experience needed to grow within your role and advance your career and we have the perfect opportunity for you. As a Technical Support...
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▷ Apply in 3 Minutes: Tibco Support
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Mumbai, India Persistent Systems Full timeAbout Position: We are seeking for Tibco Support resources for 24X7 production support working. - Role: Tibco Support - Location: Mumbai - Experience: 3-5years - Job Type: Full Time Employment What You'll Do: - Will resolve issues raised by business/application users within given timeframe - Perform TIBCO Administration activities such as installation and...
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Mumbai, Maharashtra, India Jones Lang LaSalle Full timeJLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong...
