Field Service Support Analyst Ii

Position Summary This position shall be based in Bengaluru Region and required training shall be provided Ahmedabad Post completion of training the same will be shifted to respective regional location as Service Engineers Work Youll Do xc2 xb7 To Provide End-to-end support to customers from Installation of Machines to breakdown calls machine problems Spare Support Training for Machine Operating Processing Problems etc xc2 xb7 Coordinate pre-installation requirements with customers xc2 xb7 Developing Implementation of the Corrective Preventive actions for any Machine further ensuring the Global Action of All Machines xc2 xb7 Responsible for troubleshooting and providing solutions to overcome the problem xc2 xb7 Maintaining the records of each machine by timely entries in the FSL xc2 xb7 Generation of Spare Parts Business Developing the Spare Parts recommendation xc2 xb7 Responsible for installation and servicing of all machines in the region xc2 xb7 Providing support to customers for Mould Trials and process optimization xc2 xb7 Responsible for Assembly of Machines Machines operations at Customer Site xc2 xb7 Provide training to customers for Machine Operating Trouble Shooting xc2 xb7 Submitting the Field return part to the factory for analysis as well as to recover the cost of warranty of the part xc2 xb7 Releasing flash for parts failure xc2 xb7 Ensure customer training and customer care visits Team Bengaluru RegionMahalley Sarin AH - Kiran Kumar AL - Service EngineerBasic Qualifications Diploma Graduation in Electrical Electronics MechatronicsWork Experience Maximum 2-3 years in maintenance or testing of Injection Molding machinesWho we are Milacron is a global leader in the manufacture distribution and service of highly engineered and customized systems within the 27 billion plastic technology and processing industry We are the only global company with a full-line product portfolio that includes hot runner systems injection molding extrusion equipment We maintain strong market positions across these products as well as leading positions in process control systems mold bases and components maintenance repair and operating MRO supplies for plastic processing equipment Our strategy is to deliver highly customized equipment components and service to our customers throughout the lifecycle of their plastic processing technology systems Milacron is a Operating Company of Hillenbrand Hillenbrand NYSE HI is a global industrial company that provides highly-engineered mission-critical processing equipment and solutions to customers in over 100 countries around the world Our portfolio is composed of leading industrial brands that serve large attractive end markets including durable plastics food and recycling Guided by our Purpose Shape What Matters For Tomorrow we pursue excellence collaboration and innovation to consistently shape solutions that best serve our associates customers communities and other stakeholders To learn more visit www Hillenbrand com EEO The policy of Hillenbrand Inc is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual s age race color sex religion national origin disability sexual orientation gender identity expression or veteran status Additionally Hillenbrand Inc and our operating companies are committed to being an Equal Employment Opportunity EEO Employer and offers opportunities to all job seekers including individuals with disabilities If you need a reasonable accommodation to assist with your job search or application for employment email us at recruitingaccommodations hillenbrand com In your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying At Hillenbrand everyone is welcome to apply and Shape What Matters for Tomorrow