ForeScout NAC Engineer

3 weeks ago

Chennai, Tamil Nadu, India NTT DATA, Inc. Full time
ForeScout NAC L2 Engineer -

Role Type: Contract (Extension, project is confirmed for 5 years + Extension)

Shift Details: Onsite/On-Premises, 5 Days/ Rotational

Education Criteria: MCA OR BE/B.Tech in Electrical/Electronics/CS/IT

(BCA / BSC / MSC / Other Streams such as Mechanical not considered).

Certification: At least one Security certification, PMP/ITIL Expert/CISA/CISM/CISSP OR Tool-Based Certification, should be completed within 30 days of onboarding.

Job responsibilities

- Expert level Administration experience and knowledge in Forescout NAC
- Monitors client infrastructure and solutions.
- Identifies problems and errors prior to or when they occur.
- Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction
- Investigates first line incidents assigned and identifies the root cause of incidents and problems
- Provides telephonic or chat support to clients when required
- Schedules maintenance activity windows for patching and configuration changes
- Follows the required handover procedures for shift changes to ensure service continuity
- Reports and escalates incidents where necessary
- Ensures the efficient and comprehensive resolutions of incidents and requests
- Updates existing knowledge articles or create new ones
- Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities
- May also contribute to / support on project work as and when required
- May work on implementing and delivering Disaster Recovery functions and tests

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