Process Associate

Job Description

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Process Associate/Process Developer, Underwriting

We are inviting applications for the role of Process Associate, Underwriting. The positions operate in a dynamic environment and are well suited to those with strong processing skills and a positive, can do attitude.

You must also be willing to work in flexible and varying shifts throughout the year. As a part of the team you must react proactively, positively, patiently and effectively to seek clarifications, have a customer centric approach in problem solving.

Responsibilities

- Review submission requests thoroughly to validate submissions versus referrals, escalating those outside guidelines to the underwriting department for approval.

- Update data in the client system based on standard operating procedures (SOPs) and provided guidelines.

- Ensure turnaround time and document quality meet agreed service level standards.

- Complete registration tasks, update workflow systems, and send confirmation to designated stakeholders.

- Provide customer service to underwriters, operations staff across countries, and other functions by researching and resolving issues through internal resources.

Qualifications we seek in you

Minimum Qualifications / Skills

- Graduate or postgraduate with strong problem-solving skills.

- Preferred experience in property and casualty (P&C) insurance.

- Ability to accurately interpret and compile information from various sources and systems.

- Strong judgment and ability to work effectively in a team environment.

- Proven ability to meet timeliness and accuracy standards in work completion.

- Proficient written and verbal English communication skills.

Preferred Qualifications/ Skills

- Intermediate proficiency in MS Excel and MS Word.

Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

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