Associate Team Lead

Associate Team Lead - Network Position Overview We are seeking an experienced Network Team Lead managing 15 people with a minimum of 12 years of hands-on experience in enterprise network infrastructure and service delivery The candidate must have deep expertise in Routing Switching DC Switching Wi-Fi Security Load Balancers DNS and Telephony and Voice solutions coupled with strong knowledge of ITIL processes Incident Change and Problem Management The role requires proven ability in service delivery reporting people management leadership and team development Key Responsibilities Service Delivery Operations Lead and oversee day-to-day operations of enterprise network infrastructure Routing Switching DC Switching Wi-Fi Security Load Balancers DNS Telephony and Voice solutions Drive effective execution of Incident Problem and Change Management processes in ServiceNow SNOW Ensure SLAs and KPIs are met with focus on service reliability and end user satisfaction Deliver structured and meaningful reports on incidents outages root cause analysis and performance metrics Ensure high availability performance and security of network services Provide technical guidance and troubleshooting expertise for complex network issues Work closely with cross-functional teams to integrate new network technologies and solutions Work with stakeholders closely to ensure delivery of engineering projects and tasks Implement best practices for service delivery in alignment with ITIL standards Governance Compliance Reporting Maintain documentation standards and compliance with organizational and security policies Provide regular dashboards and executive reports to leadership and stakeholders Ensure governance of change requests risk assessments and capacity planning Team Resource Management Lead mentor and develop a team of network engineers Allocate resources effectively and manage workloads to meet operational and project demands Foster a culture of continuous learning accountability and collaboration Conduct regular performance reviews and create individual development plans for team members Required Skills Experience Mandatory Minimum 12 years of experience in enterprise network infrastructure management Strong expertise in Routing Switching Wi-Fi Firewalls Palo Alto Cisco ASA etc Load Balancers F5 DNS and monitoring tools OMI Prometheus Infoblox etc and Telephony and voice solutions Proven hands-on and leadership experience in Incident Change and Problem Management using ServiceNow SNOW Solid knowledge of ITIL framework and service delivery management Demonstrated people management and leadership experience with ability to manage and develop teams Strong analytical reporting and communication skills Ability to work under pressure and manage complex technical and operational challenges Preferred Qualifications Good to have ITIL v4 certification or equivalent Relevant networking certifications CCNP CCIE JNCIP etc Exposure to automation and scripting for network management Key Competencies Leadership Mentoring - Ability to inspire and guide a high-performing technical team Service Orientation - Strong focus on delivering measurable business value Decision Making - Ability to make sound technical and operational decisions under pressure Collaboration - Strong stakeholder engagement and cross-team collaboration skills Innovation - Proactive in suggesting improvements and introducing new technologies